Unable to change login id from My Account on website

Official support for: sugar-bytes.de
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I have changed my main ISP and would like to change my account login on the Sugar Bytes website.

There does not appear to be any facility to do this.

I have sent at least 3 requests via the support form on the website since 19/08 but have not received a response.

Has anybody tried to do this before?
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Hi seismic1, not sure why your emails via our support form did not go through correctly and I'm really sorry to hear that! Could you please directly write to support@sugar-bytes.de or send me a pm here?

Best,
Nadine
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Thanks very much for your response :)

I'll send an email to support later today.
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