I'm a longtime customer, and the BestService.com site has been down for, I believe, three straight days now. It states that there is hardware maintenance, but no communication from the company about the site, and being down three days, it looks like Best Service just went out of business.
Can someone from your company provide an update of what's going on and if and when your site might be back online? Thanks.
BestService.com has been down for 3 days. What's Going On?
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- KVRAF
- 44026 posts since 11 Aug, 2008 from clown world
Best Service
We are currently undergoing essential hardware maintenance.
During this time, services will be temporarily unavailable or slower than usual. We apologize for any inconvenience and appreciate your patience and understanding.
Hardware-Wartung im Gange!
Zurzeit führen wir wichtige Wartungsarbeiten an unserer Hardware durch. In dieser Zeit sind unsere Dienste zeitweise nicht verfügbar oder reagieren langsamer als gewohnt. Wir entschuldigen uns für eventuelle Unannehmlichkeiten und danken Ihnen für Ihre Geduld und Ihr Verständnis. Vielen Dank, dass Sie uns die Treue halten - wir sind in Kürze wieder voll für Sie da!
We are currently undergoing essential hardware maintenance.
During this time, services will be temporarily unavailable or slower than usual. We apologize for any inconvenience and appreciate your patience and understanding.
Hardware-Wartung im Gange!
Zurzeit führen wir wichtige Wartungsarbeiten an unserer Hardware durch. In dieser Zeit sind unsere Dienste zeitweise nicht verfügbar oder reagieren langsamer als gewohnt. Wir entschuldigen uns für eventuelle Unannehmlichkeiten und danken Ihnen für Ihre Geduld und Ihr Verständnis. Vielen Dank, dass Sie uns die Treue halten - wir sind in Kürze wieder voll für Sie da!
This is the same method MJ used when he was working on Anthony Marinelli's Thriller.
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- KVRian
- Topic Starter
- 1210 posts since 5 Dec, 2002 from Earth
@Aloysisus Yes, that stock message has been on their home page for three -- soon to be four -- days. If it was 2 or 3 hours of maintenance, that would be understandable, not what is now approaching 4 days.
FTR, I've been in digital -- managing and leading it at major brands and run a dot com, as well as writing and public speaking on it around the world for a long time. An e-commerce business doesn't simply suddenly -- without notice -- go down for maintenance for a full day -- let alone 4 days. Even more, if they were doing maintenance, they would have given partners and customers a heads up prior to that maintenance.
I'm a Best Service affiliate -- I have a passion project site that I'm helping fund with their affiliate program. Their affiliate manager, who is normally responsive, hasn't responded during this time (of course, their email server could be down...but again, that would be odd to do all at once without notifying partners in advance). Consequently, my knowledge and experience in this space leads me to question if either (1) Best Service has been hacked and been unprepared with solid backups and processes and now have a serious problem, or (2) Best Service is closing its doors.
FTR, I've been in digital -- managing and leading it at major brands and run a dot com, as well as writing and public speaking on it around the world for a long time. An e-commerce business doesn't simply suddenly -- without notice -- go down for maintenance for a full day -- let alone 4 days. Even more, if they were doing maintenance, they would have given partners and customers a heads up prior to that maintenance.
I'm a Best Service affiliate -- I have a passion project site that I'm helping fund with their affiliate program. Their affiliate manager, who is normally responsive, hasn't responded during this time (of course, their email server could be down...but again, that would be odd to do all at once without notifying partners in advance). Consequently, my knowledge and experience in this space leads me to question if either (1) Best Service has been hacked and been unprepared with solid backups and processes and now have a serious problem, or (2) Best Service is closing its doors.
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- KVRAF
- 4252 posts since 1 Sep, 2016
I need to login to download a plugin I bought from them and just discovered the site is down. No indication on their website or social media as to how long the outage will be: https://x.com/bestservicenews
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- KVRAF
- 1670 posts since 13 Jan, 2014
For the weekend I was still kind of hopeful cause as german company there is usually not much work on weekend but as it is still down now on monday (and usually the new sales are up early) this fatally reminds me how time and space had been gone.....really hope I am wrong, but server updates over nearly a WEEK now ?
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- KVRian
- Topic Starter
- 1210 posts since 5 Dec, 2002 from Earth
I run a small community site for musicians and producers and have been chronicling their site being down in a thread there. It has been 6 days. Being down 6 days for an e-commerce site is obviously a very big deal, but when you combine it with their really just having auto posts in their social media outlets (everybody schedules posts in advance these days, even the smallest e-commerce businesses), it's concerning. I have several hundred dollars in unredeemed plugins, sample libraries, and a DAW (Studio Pro One), so I am kicking myself for not picking those up (they date back to Black Friday) and hoping that they're not closing their doors. At this point, it's a bit hard to believe that this is merely maintenance. Maintenance—even -- even server upgrades -- would never take anything approaching this long. If it was properly planned and executed, it easily would be completed with an hour or less of downtime. But, even in the worst-case scenario, I could never imagine server maintenance taking anything remotely close to 6 days.
Something more is going on here and the lack of communication is not a good course of action. Let's say that have some situation with a vendor doing the job and needed to replace them, they should be communicating honestly with customers and partners. Right now, customers and partners are in a state of limbo, and with the absence of communications, it only appears more likely that the company is going under. I would urge Best Service to communicate, even if the news is that we're having serious problems and are uncertain when the site will be back up, but our business is stable (if that is true). Ideally, you should be providing an estimate of when you expect the site to be back online.
Something more is going on here and the lack of communication is not a good course of action. Let's say that have some situation with a vendor doing the job and needed to replace them, they should be communicating honestly with customers and partners. Right now, customers and partners are in a state of limbo, and with the absence of communications, it only appears more likely that the company is going under. I would urge Best Service to communicate, even if the news is that we're having serious problems and are uncertain when the site will be back up, but our business is stable (if that is true). Ideally, you should be providing an estimate of when you expect the site to be back online.
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- KVRian
- 613 posts since 15 Mar, 2022
absolutely. Keeping everyone in the dark while posting deals on Facebook, Twitter, and Instagram is certainly not a good way to communicate.eDrummist wrote: Mon Jun 16, 2025 11:04 am Something more is going on here and the lack of communication is not a good course of action. Let's say that have some situation with a vendor doing the job and needed to replace them, they should be communicating honestly with customers and partners. Right now, customers and partners are in a state of limbo, and with the absence of communications, it only appears more likely that the company is going under. I would urge Best Service to communicate, even if the news is that we're having serious problems and are uncertain when the site will be back up, but our business is stable (if that is true). Ideally, you should be providing an estimate of when you expect the site to be back online.
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- KVRAF
- 4252 posts since 1 Sep, 2016
The message on their site has been updated:
Our website is currently unavailable due to a technical incident. We're working hard to get everything back up and running as quickly as possible.
Data security and the protection of your information are our top priorities. We're in close collaboration with a team of skilled IT experts to find a fast and secure solution.
We truly appreciate your support and patience!
If you have urgent questions, you can reach us from Monday to Friday by phone at +49 89 45228920 (from 10am to 5pm, UTC+1)
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- KVRian
- Topic Starter
- 1210 posts since 5 Dec, 2002 from Earth
Those posts were clearly auto-scheduled long ago, as their site is down, as it makes no sense to put up a bunch of non-functioning links to a dead site. Online retailers commonly use social media management apps like Sprout Social, Hootsuite, Buffer, etc. to schedule social media posts far in advance (my business does too). My guess is that those posts were scheduled before the month started and someone hadn't gone into them to turn them off. Which it appears they eventually did.FakeNatty wrote: Mon Jun 16, 2025 1:14 pm absolutely. Keeping everyone in the dark while posting deals on Facebook, Twitter, and Instagram is certainly not a good way to communicate.
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- KVRAF
- 12105 posts since 2 Dec, 2004 from North Wales
Sounds Ike it may have been hacked and locked out…someone maybe trying to extract money for data…I hope not, I have bought from them so they have my data.
X32 and 24C mixers, S88MK3, Live + PUSH 3, Osmose, RedShift 6, Pro3, S4, Tempera, Syntakt, Digitone, OP1-F, OPXY, TR-1000, Eurorack, TD27 Drums, Guitars, Basses, Amps and of course lots of pedals!
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- KVRian
- Topic Starter
- 1210 posts since 5 Dec, 2002 from Earth
I don't know why Best Service isn't communicating on their socials, but according to their post in another forum, they are working on getting the site back up and have stated that customer data has not been compromised.
" “…your Best Service User Accounts and associated licenses have not been impacted by this technical incident. Thanks again for your patience.”
Once again, I wish Best Service was doing a better job communicating to the public and its affiliate partners. They've always been really solid and I wish them well. It's difficult for any business to deal with a crisis like this, but clear, and regular communications with the public should be imperative in situations like this.
I've been following the situation with my community (LinkedMusicians), if anyone wants to keep abreast of the situation, as I may not updating this thread anymore, and it doesn't appear that Best Service will be responding to this thread or communicating in their forum here.
" “…your Best Service User Accounts and associated licenses have not been impacted by this technical incident. Thanks again for your patience.”
Once again, I wish Best Service was doing a better job communicating to the public and its affiliate partners. They've always been really solid and I wish them well. It's difficult for any business to deal with a crisis like this, but clear, and regular communications with the public should be imperative in situations like this.
I've been following the situation with my community (LinkedMusicians), if anyone wants to keep abreast of the situation, as I may not updating this thread anymore, and it doesn't appear that Best Service will be responding to this thread or communicating in their forum here.