Hi,
Can anyone help here please...
I have tried to close my Tunecore account before they direct debit me for another month.
There's no option to close my account in settings and it's requested to contact support to close accounts.
Their email support@tunecore.com does not take any new questions, so to submit requests like this (which apparently is how it's done now) is through the chat bot/virtual, agent but it goes in circles giving and asking the same series of questions and end up back at the start. So I cannot chat with a human or find a form to send?
Any advice would help, thanks.
Closing Tunecore account problem?
-
Sound Mechanics Sound Mechanics https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=54454 - KVRAF
- 1663 posts since 10 Jan, 2005 from UK
-
FranklyFlawless FranklyFlawless https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=586325
- KVRian
- 1091 posts since 24 Oct, 2022
You can contact TuneCore using this URL:
-
Sound Mechanics Sound Mechanics https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=54454
- KVRAF
- Topic Starter
- 1663 posts since 10 Jan, 2005 from UK
Thanks, but the bot doesn't offer any help directly on closing accounts. It eventually sends you back to the main page to start over again.
I finally had to enter different questions from my main query,... then a form appeared, so got there in the end. But it took time.