Guitar Riffer Playback Issue

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Does anyone else experience this?
Sometimes the Riffer plays its own fingering instead of what you specify in the riff but it plays back correctly when dragged to the DAW.
I've had Support take a look at an example riff and it plays back correctly both in Riffer and DAW at their end.
Just looking for clues before I reinstall all my guitars.
Mac Studio M1, 32Gb, Logic 12.2.2, Tahoe 26.2.4

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