Tracktion Software

warbug · Post by **warbug** » Tue May 10, 2005 12:06 am

i just dled the update and it will not install on my comp. well it will install but not boot up.

the intstallation process goes as normal but when i click on the tracktion 2 icon nothing happens abosolutly nothing happens. no tracktion screen no registration number promp nothing. i called tech support 4 imes but they hung up on me2 and left me on hold the 3rd and 4th time for over 15 min.

im not bashing traction just yet i may seem frantic it becuase i use tracktion to make part of my money. i have 2 releases scheduled in the next 3 months and a remix project that i just got the cotract for today.

any help will he GREATLY appreciatecd.

thanks for your time

mike

valley · Post by **valley** » Tue May 10, 2005 12:08 am

are you using a mac or pc?

check the logfile (I think it is in the temp directory inside the Tracktion directory). Usually the lopgfile shows where tracktion died whilst trying to open.

Post the last part of the log here if you are having trouble making sense of it.

warbug · Post by **warbug** » Tue May 10, 2005 12:10 am

i using a PC im running up stairs to check the log now

warbug · Post by **warbug** » Tue May 10, 2005 12:16 am

there is no log file or folder marked temp as tracktion 1 had. im assuming that it has to load up once to make that folder and log file.

valley · Post by **valley** » Tue May 10, 2005 12:18 am

I just checked my T2 install - you are absolutely right, there is no log .

Give me a few to check if it in the windows logs...

ModuLR · Post by **ModuLR** » Tue May 10, 2005 12:19 am

did you look under <local drive>/documents and settings/<username>/application data/tracktion/temporary ?

ModuLR · Post by **ModuLR** » Tue May 10, 2005 12:20 am

that's where the log.txt is stored on my machine..

valley · Post by **valley** » Tue May 10, 2005 12:22 am

yup - Mod's correct.

Good to see Jules finally fixed that one.

mandolarian · Post by **mandolarian** » Tue May 10, 2005 12:39 am

Sounds like what happens when you try to run T2 on 98SE/ME. If so, then you've just been Unicoded. And T2 will not work. Until Jule's makes some tweaks to T2. XP/2K only for the moment. If you have XP/2K then, oh dear, read the logs as suggested above.

warbug · Post by **warbug** » Tue May 10, 2005 12:47 am

im using win ME so i dont have the exact directory. however i did a search on my comp and nothing popped up.

warbug · Post by **warbug** » Tue May 10, 2005 12:48 am

mandolarian wrote:Sounds like what happens when you try to run T2 on 98SE/ME. If so, then you've just been Unicoded. And T2 will not work. Until Jule's makes some tweaks to T2. XP/2K only for the moment. If you have XP/2K then, oh dear, read the logs as suggested above.

thanks

shitty it wont werk on ME i now i need to get a whole new comp ( mine is approaching 5 years old) i planned using some of the money i got from my releases for a new comp.

valley · Post by **valley** » Tue May 10, 2005 12:54 am

what spec is the machine? You may be able to get win2k running OK on it if you have 256MB of RAM and a 1Ghz or higher processor.

Bugger about the unicode problem though.

mandolarian · Post by **mandolarian** » Tue May 10, 2005 1:01 am

Blame M$. Millennia Edition. You kind of expect it would be an OS that would last a thousand years....

valley · Post by **valley** » Tue May 10, 2005 1:20 am

ME was a pile of crap. None of the maturity of 98SE, and almost none of the improvements of the Win2k model.

I recognise that from a product line POV, MS had to release something for the home user, but ughh, what a dog.

warbug · Post by **warbug** » Tue May 10, 2005 2:10 am

1.5GHz 512 ram

i think ima buy a new comp sooner than expected and im just going to have to keep using T1. thanks for all of your help. i have made 3 of my releases using my current set up it will only be that much sweeter when i get a new comp running T2.

Tracktion Software

KVR Audio

tracktion 2 intallation probelms