Downloads, Banks, Patches, Presets, etc.
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4 November 2015 at 11:05pm
I've always found UVI an extremely easy company to work with. Given their responsiveness and obvious commitment to production quality, I'm happy to see them take full hold of the reigns of a familiar product.
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30 April 2016 at 8:08pm
If you purchase Falcon, don't order it from an American retailer, at least not on Friday afternoon. I purchased Falcon yesterday, 28 Apr, from Sweetwater at about 13:30 EDST. It is now 29 Apr, 15:50 and I still haven't received my download materials. I called Sweetwater yesterday at about 17:00 EDST and two times again today 11:00 and 15:30 EDST, and each time I was told that Sweetwater is still awaiting fulfillment from UVI. Unlike most developers, UVI uses some arcane manual fulfillment system that requires a human employee to email the materials to Sweetwater. During my second call to Sweetwater today, I was told that UVI reserves the right for up to one business day to fulfill orders. Now I realize that since yesterday was a Friday and my purchase wasn't made until after the business day in Europe had expired, I won't see Falcon until Monday, at the earliest. I have purchased software on Fridays before from other European developers e.g., uhe, Aurturia, xils, NI and Sonokinetic from Sweetwater, because of Sweetwater's automatic 6-mo financing when using their store card, and in each other instance fulfillment was in minutes, or at most, hours. I was planning on using the weekend to get into Falcon, so I am quite disappointed by this. So, although I anticipate that I will love the sound sculpting possibilities Falcon affords, if I had to do this again I would purchased directly from UVI and forego the 6-mo financing. However, this is a pretty dumb way for a high-end developer to fulfill purchases of its products.
3 May 2016 at 3:05am
Update. It is Monday night at 23:00 EDST and Sweetwater is still unable to supply my UVI products, although I did have success with UVI in arranging a temporary solution for my situation. Kudos to UVI and their wonderful support staff. It's that kind of support that builds customer loyalty.