I do not have enough good to say about Studio Piper ePipes. I made a kvr account solely so that I could write a good review for them.
I am a novice when it comes to music software. I recently purchased MAGIX Music Maker. It had all the instruments I wanted but Pipes (particularly the Highland and Uilleann Pipes). I wanted them as a VST Plug-In for MAGIX. After carefully researching the best VST Pipes out there, I came to the conclusion that the best one was Studio Piper. I had strong reservations however, even after all my research, about buying it:
1st, I'm a novice and I wasn't sure I could install it if I got it (many sources said there a lengthy registration process involved).
2nd, I wasn't sure I had the right equipment for it (was my computer compatible? Did I need to buy a MIDI keyboard? Etc...). Everywhere told me I needed the Technopipes or other instruments similar to plug in to my computer. And those apparently cost a couple hundred each.
3rd, I am a college student and didn't want to waste money if it didn't work. It's about $100 for this software and their is no trial version to test it out.
But, I felt good about the whole thing so I bought it. It was a simple process. I received an e-mail and downloaded the product. It didn't work for me at first because I had purchased the wrong version and because I'm such a novice. I purchased the 'MIDI Bagpipe Version' (I didn't really know what that meant!), I should have purchased the 'General MIDI Instrument Version.' The former is for if you have electronic pipes like Technopipes (which I didn't have).
So, I e-mailed the company (the e-mail is easily accessible on their website). I received a response that day I believe. I was provided the files necessary for my situation (without the any Electronic Pipes) and given simple instructions on how to install it and offered further help if I could not figure it out. I messed it up again, being the novice that I am. I e-mailed for help, and they responded multiple times and eventually used 'TeamViewer' to install it for me. I had a very busy schedule. But they adjusted to my time to help me when I was availbable.
The installation process was really short and simple (It should have taken just a 5 minutes or so)! I just didn't know how at the time. But I was so impressed by the timely, respectful, and professional customer service. I really have never had such excellent customer service.
The concerns that I named above have become obsolete and invalid, every single one. The product is, I believe, the best out there costs a lot less, by a long shot, than I think it should. The customer service has been the best I have ever had. And I feel the whole shop and business has been constructed and run by good men who are really just trying to honestly sell an amazing product.