They shouldn't even be in business anymore. There is no support whatsoever from them and products that are very buggy.
Requests and inquiries, either through email or fb or messenger are completely 'ignored', and that is deliberately done so, which only infuriates users, never to go back to their business again. I am one of them now, after buying vocalizer pro which crashes Reason 10.4 when using the chord map functionality (loading maps or using the pads).
Their support apparently goes through something called 'plugivery' who is an external company for giving support on their products, but nowhere do they even mention anything about it. I had to hear it from a retail store !! This is a company that deliberately waves away all responsibility for their products and issues for users. Normal companies would take down their own support site and email in case of external support and INFORM their users of it. But not Sonivox, they still send out their hypocrite auto replies saying some technician will reply to you in 24-72hrs, and that it is important to them to answer our inquiries asap...yeah right. How hypocrite !
They left me waiting for nothing for two weeks almost, until I heard from the retail store about the external support via plugivery. They STILL haven't even replied to ANY of my inquiries through all forms of communication available. That is deliberate, and just plain sleazy. It is deliberately fooling your own customers and having them wait in utter vain without any level of regard, and that just isn't very nice at all, and very unprofessional all together. It is a TINY effort to take down your support page if it isn't being used anymore. And SOME form of information should be made available PUBLICALLY that all support needs to go through 'plugivery' or what the heck it is called. But not Sonivox, they expect us to find out for ourselves, and if not than they just say 'tough luck' for the person that actually gave us money for our garbage products ! What a disgrace. The plugin is still unusable to me, and I DID PAY FOR IT !!!.
Unable to review because unable to obtain the software. Request trial version as first step toward implementing registration; they send a link to download at some random time after the request - BUT the link is good only for one hour AND they apparently limit sending one link per email address, used or not (although each time says incorrectly "we have just sent a link...".). I have gone through several emai addresses and am still unable to obtain any software, despite also writing to the company twice with no reply. I would advise doing business with this firm only if you live next door and can get the software directly on a thumb drive - if they even actually have a physical address.