Tracktion Software

yaz · Post by **yaz** » Fri May 06, 2005 6:08 am

Hi everyone,

I have a version of Tracktion that came with my soundcard (Layla 3G). When I try to upgrade, it says that I don't have an eligible version of Tracktion, so I can't upgrade

Is it normal ?

Yaz

Lunch Money · Post by **Lunch Money** » Fri May 06, 2005 6:29 am

Did you ever register it? I don't mean to imply that "if you registered it, it would work" because even then, I still don't know for sure. But it's just the first thing I was wondering.

Greg

bfh · Post by **bfh** » Fri May 06, 2005 6:54 am

All installed tracktion SWs are automatically registered when unlocking. I think it's just a mackie website bug, i had same problem.

yaz · Post by **yaz** » Fri May 06, 2005 7:49 am

Thx guys

I hope Mackie will soon fix the thing. I want T2

Beno · Post by **Beno** » Fri May 06, 2005 8:22 am

yaz? Did you register with mymackie.com before you just checked if you were elegible for an upgrade?
Ben

yaz · Post by **yaz** » Fri May 06, 2005 9:59 am

Hi Ben,

First thanks for your answer !!!

Yes, I registered at mymackie.com when I bought my soundcard (T was bundled with it) 6 months ago.

When I log in I get a page...

http://my.mackie.com/profile/member.asp

... with "Your software Licences" and "Your registered products"

It says that I have a software licence for T1 (running on 2 computers) but no registered products.

And when I try to upgrade I still get the message :

"We're sorry, after reviewing your account you do not have any eligible Tracktion 1 licenses..."

Beno · Post by **Beno** » Fri May 06, 2005 11:45 am

OK, I just looked over the info I have and it looks like for the third party bundles like yours, there is no T2 upgrade path at this time. I'll double check that when Mackie opens in the US and post back in a bit.
Sorry for delivering the news you probably wanted to hear.
Ben

diverdee · Post by **diverdee** » Fri May 06, 2005 11:50 am

Hmmmm, would this also include those who got tracktion bundled with mackie products - such as spike?
Just wondered as i've noticed quite a few people with that particular bundle.

Beno · Post by **Beno** » Fri May 06, 2005 11:52 am

diverdee wrote:Hmmmm, would this also include those who got tracktion bundled with mackie products - such as spike?
Just wondered as i've noticed quite a few people with that particular bundle.

No these are treated differently. Spike, Onyx Firewire, Onyx 400f do have an upgrade path. Check your my.mackie.com account for details (assuming you registered your Tracktion).

Ben

diverdee · Post by **diverdee** » Fri May 06, 2005 11:54 am

cool bannanas

yaz · Post by **yaz** » Fri May 06, 2005 1:24 pm

Beno wrote:OK, I just looked over the info I have and it looks like for the third party bundles like yours, there is no T2 upgrade path at this time. I'll double check that when Mackie opens in the US and post back in a bit.
Sorry for delivering the news you probably wanted to hear.
Ben

OK Ben, I'm waiting for your post.

Thx in advance

Yaz

voidar · Post by **voidar** » Fri May 06, 2005 2:00 pm

If you ever got a mail from mackie I would say it should work.

tonalaxis · Post by **tonalaxis** » Fri May 06, 2005 2:16 pm

Ben, imagine my excitement when I received an e-mail telling me that I could upgrade to T2 'as I was a registered T1 owner' only to find that when I clicked on the link and input my login I got the same "We're sorry, after reviewing your account you do not have any eligible Tracktion 1 licenses..." message!! I must admit I was surprised to receive the e-mail anyway because I have the NFR version but I'm also a little bit angry that I got the e-mail in the first place. Surely I have a right to be eligable now for the upgrade as this is mackies mistake and not mine.

Regards
From
Mr Dissapointed

tonalaxis · Post by **tonalaxis** » Fri May 06, 2005 4:04 pm

voidar wrote:If you ever got a mail from mackie I would say it should work.

:roll:I think mackie have made a slight error.

Beno · Post by **Beno** » Fri May 06, 2005 4:49 pm

Where are you tonalaxis, outside of the US?
Ben

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