Reg code after 2 weeks???

[envoy]

Help, anybody!

I purchased ChineeKong V2 and installed it, have been using it, and now I'm up, working all night to finish a piece on deadline. I go to insert a CK into the project to continue recording, and I get a notice that my "temporary trial period" has ended. It gives me a place to set my name and key, but the ones that were sent to me aren't working!

This is a serious, serious screw-up, as I shouldn't have to do anything once I've paid for the instrument and installed it properly.

If ANYONE knows how to fix this, please post - I've sent an email to Kong Audio already, but I am in a big, big bind if this can't be resolved quickly.

Terrible.

[sosayweall]

Hi Jon,

We are sorry for the inconvenience.

We hope you understand that in order to fight piracy, we have to resort to C/R model. It's our standard registration scheme.

The response code has been sent to you already.

[envoy]

Hi AC,

Yes, got the email, and as I wrote privately, I appreciate very much the quick turn-around on that. After a couple hours sleep (which I wasn't planning on, but CK2 is an integral part of this music!) I think I might make the deadline!

I might suggest, however...

In going back over the email info from the purchase, I came across the *one* mention of the c/r, with something about a response within a two week period. I'm a loyal and legal customer, and I'd really rather just take care of that all at the beginning. If I missed it, it is probably because it isn't very well documented, but it would be a great idea if the user could deal with the registration as soon as possible, or otherwise get periodic notices that he needed to take care of the c/r in x number of days.

As it turned out, midnight on the day of deadline the clock turned over and I couldn't insert this instrument - with all the brain stress in composition, I certainly wasn't thinking about any kind of authorization for a product I had purchased two weeks before!

Again, I appreciate the very quick response, and only offer the thoughts above as a slightly smoother way for your paying customers to 'take care of business'.

Cheers,
Envoy (off to finish composing/recording...)

[Gregjazz]

Piracy is such a problem with good software like this, I understand the C/R method. It's not much of a hassle, I don't mind it.

[envoy]

Piracy is such a problem with good software like this, I understand the C/R method. It's not much of a hassle, I don't mind it.

I agree entirely, I only think it might be possible to handle it just a little more elegantly. I haven't had many situations that bit me in the butt quite like last night!

Cheers,
Envoy

[sosayweall]

Hi Jon, thanks for the suggestion. We'll keep that in mind. For now, we will probably add a bit more explanation in the help file to ease this up for new users.

[envoy]

Hi Jon, thanks for the suggestion. We'll keep that in mind. For now, we will probably add a bit more explanation in the help file to ease this up for new users.

You know, I think that would go a long way to clear up the kind of event I had. And now, as it is late afternoon, I'm doing a final mix, and I managed to get most of the CK stuff in. This was a deadline for a first run-through, so I'll have time to go back and tweak things. When I get something representative, I'll post it and let you know.

Cheers,
Envoy (who wishes you didn't have such a full and varied instrument - makes it hard to find just the right drum or gong I'm looking for!!