Kontakt Reg. Issue

[baby88]

I was able to enter the registratoin code using a USB keyboard connected directly to the Receptor. Now there's another problem!! The screen I enter the reg code into is not the little window you show in the document posted to plugorama. It is the actual Kontakt reg. window. After entering the code it wants me to connect to Native Instruments and get a 60 digit reg. code. However, I can't connect to the internet directly from the the Receptor. I have attempted to copy my original reg code into the authorization window but it will not allow me to "paste from clipboard" or "open file". Is it just me Dan or is this whole process needlessly complicated and "kludgey"??? I just purchased the upgrade for B4 and, quite frankly, am afraid to even get involved in trying to load that on the Receptor. Don't get me wrong, I love the machine, but this registration process is really quite frustrating.

[DanTimis]

We tried very hard to make the process as easy as possible. Native Instruments has an established process that works fairly well with Macs and PCs, but is very limited otherwise. Given the limitations we had to face, I think we did a pretty good job of making the process very straightforward. The process is slightly different than what you would do on a Mac or PC, but it is clearly explained here:

http://www.plugorama.com/customer/ni_auth.htm

I'm really sorry you had trouble entering the serial number. Other users did not have any problem, so it should be a very easy step. The second step is to click on "SAVE REGISTRATION FILE" and to save the file in "My Documents." Then, you can open the file on your Mac or your PC and the process of getting the authorization number is the same as with the Mac or PC. Yes, it is a couple of extra steps compared to connecting directly to the Internet, but again it is a straightforward process.

Once you get the authorization number, it is a couple of extra steps, but again it is very straightforward. You save the authorization number in a text file and save it in "My Documents" and then you open the file in Receptor.

The important thing is to follow exactly the instructions on plugorama. If connecting directly to the NI website worked, or if you could copy and paste to/from the Registration and Authorization application we would have different instructions.

I understand that you find the process too complicated, but were you able to finish the authorization?

[ambushinc]

I've run into another issue - i've gotten to the point where i click on save Registration File and i get an error that says "ERROR: unable to open html\01p.html for reading"

Any ideas?

Billy Bush/garbage

[baby88]

OK, let me try to explain myself more clearly.
1. I printed out the instructions at Plugorama before I ever started. 2. I opened the setup page in the Receptor software and selected "register plugins".
3. I DID NOT get the window that your instructions show. I had the actual Kontakt serial number window come up on the screen. This is when I was unable to enter the serial number.
4. After connecting a USB keyboard directly to the Receptor last night I was able to actually type numbers into the Receptor.
5. After typing in the serial number and hitting enter the "registration screen" appeared. I was NOT asked to save anything to a file, as illustrated in your instructions.
6. I am sitting in front of my computer right now looking at the registration screen("This Tool will help you to register and authorize Kontakt 2"). I can NOT enter anything into this screen nor will any of the buttons on this do anything. My only option is to exit.
7. If I shut everything down and start over the Receptor setup screeen does NOT ask me to enter the serial number again. It jumps straight to the registration screen.
It's not that I find the process too complicated Dan. I've been using Cubase and VSTi's since 1996 and the UAD-1 for almost 3 years. This stuff is not new to me. What is happening on my computer with my Receptor is NOT what is illustrated in your instructions.
Should I simply uninstall Kontakt 2 and try it from the beginning?
If it's any help, I have Kontakt 2 installed on my computer as well. I wasn't going to remove until I got everything running smoothly on the Receptor.
Whaddya think??

[DanTimis]

Some things are strange, like you not being able to enter the number, others are normal, like not being asked to enter the serial number twice. Once you entered it correctly once, if you abort the process and start again later, the serial number dialog will not appear again. That's normal.

At this point, when you click on Register Plugins and then Kontakt 2, you should see the Registration and Authorization dialog directly. The dialog does not look exactly like the one in the instructions because the instructions are for the entire family of Native Instruments plug-ins, but it should be very similar. You should be able to click on the "SAVE REGISTRATION FILE" button and navigate to the "My Documents" folder.

Unfortunately, I don't have Kontakt 2 on my Receptor at home, and right now the plugorama site seems to be down. But, maybe somebody else who already authorized successfully Kontakt 2 could help us by confirming that there is a button "SAVE REGISTRATION FILE."

If we still cannot solve your problem over the weekend, then we should try it over the phone next week.

[DanTimis]

OK. Plugorama is up again and I was able to download the Kontakt 2 installer. The Serial Number dialog does not look exactly like in the plugorama document, but most importantly it has the same 5 numeric fields, an OK, and a Cancel button. Again, the document is not specifically for Kontakt 2, but for the entire family of Native Instruments and East/West installers.

The next dialog is extremely similar with the one in the document. The only difference is that it says "Kontakt 2" instead of "PMI Bosendorfer" I was able to click on the "SAVE REGISTRATION FILE" button and a "Browse for Folder" dialog appeared. I was able to navigate to "My Documents" and to save the file.

If you cannot do that, something really strange is happening with your Receptor.

[DanTimis]

I've run into another issue - i've gotten to the point where i click on save Registration File and i get an error that says "ERROR: unable to open html\01p.html for reading"

Any ideas?

Billy Bush/garbage

I downloaded the file kontakt2-2.0.0.002-4.mrpk and installed it. In "<Receptor Harddrive>/Program Files/VST Plugins/Native Instruments/Kontakt 2" is a folder called "html" Inside the "html" folder there is a file "01p.html"

I'm pretty sure you do not have that file. I'm not sure how it happened. I suggest you uninstall Kontakt 2, then install it again. Make sure the file is there, then try again.

[Rhythmic]

All this bullshit to get software registered and authorized? You probably would have been better off using a crack baby88 which leaves me to wonder why we pay for software to go through all this bullshit anyway!

I think I speak for many of us legit users out there that you developers can stick you registration and copy protection, UP YOUR ASS! You are IDIOTS and threads like this prove it!

[Rhythmic]

[DanTimis]

Without copy protection we could not put food on the table, then we would have to change careers, and there would be no music software. You should be angry at the people who use illegal software, not the developers.

[baby88]

Being the manager of the Tech Support department and a Product Manager for an audio manufacturer I know there are a number of reasons why things don't always work correctly and Rhythmic, your comments are totally out of line. That's analagous to saying if I don't want to bother taking care of my car I should just steal a new one whenever I have a problem. Perhaps my problem is in the Receptor or perhaps it is part of a combination of things that are interacting on my computer. Frustrating? Yes. Worthy of childish rants and sophmoric rationalization? I don't think so...
Let me check this out tonight Dan and I'll get back to you.

[ambushinc]

I've run into another issue - i've gotten to the point where i click on save Registration File and i get an error that says "ERROR: unable to open html\01p.html for reading"

Any ideas?

Billy Bush/garbage

I downloaded the file kontakt2-2.0.0.002-4.mrpk and installed it. In "<Receptor Harddrive>/Program Files/VST Plugins/Native Instruments/Kontakt 2" is a folder called "html" Inside the "html" folder there is a file "01p.html"

I'm pretty sure you do not have that file. I'm not sure how it happened. I suggest you uninstall Kontakt 2, then install it again. Make sure the file is there, then try again.

Hey Dan,

Thanks - Reinstalling worked like a charm!

[baby88]

Hi Dan,
I came home this evening and followed your last response to the letter and it worked. I'll have to file this one under "DB" for Dain Bramaged! I don't know what I did differently before that I couldn't get the "save as" window to come up but it worked fine and after I saved the file I was able to go out to NI and get the 2nd reg number, download and save it and then pop it right into the reg screen. No problem.
One strange thing is still happening though and that's the entering of numbers. I still have to plug a USB keyboard directly into the back of the Receptor to enter the serial number. This is kind of annoying for 2 reasons: 1. I don't own a USB keyboard and 2. the Receptor is rack mounted. If you have any thoughts on this I would love to hear them...
Also, a question about a different registration. I have purchased the PMI version of the Bosendorfer 290 grand (by the way, it's the best sounding sampled grand out there!!). My understanding is that it's the same version as the NI Bosendorfer 290 except it doesn't have a serial number or require one for installation. I have copied it onto the Receptor and, of course, the Receptor is asking me to register it before I can use it. Is there a work around for this? It's kind of an awkward situation because it's a legitimate plug-in that has no serial number. Any thoughts on this one??
Thanks!

[DanTimis]

I have the PMI Bosendorfer from East/West. That one requires the same type of registration and authorization as Kontakt 2. For this one you would need to download the installer from plugorama, then go through the same process, install, enter serial number, save request, go to NI website, save authorization, and open again on Receptor.

I also have The Old Lady and The Emperor from PMI. Those are unprotected samples and open in Kontakt without any authorization.

I guess there is a version of the PMI Bosendorfer that has just the unprotected samples, but I have not seen it. From what you are describing, it sounds a lot like you are trying to load the protected samples from the East/West version of the PMI Bosendorfer. Are you sure you are trying the unprotected version?

[baby88]

I purchased a three pack from PMI during one of their online sales. I got the Bosendorfer 290, the Steinway D and the Yamaha C7. They load directly into Kontakt2 on my computer. When I loaded the Bosie290 on the Receptor it came up under the "register plugins" screen. When I click on it I get the serial number window that is displayed in the instructions for registering Kontakt2. If I simply open Kontakt2 and select the 290 I get the "your serial number is not correct" popup window. If I look in the EastWest folder, the 290 is listed there. By the way, when I downloaded the installer file for Kontakt2 I also downloaded the installer file for the 290. I think that may be where I made my mistake. Should I uninstall the 290 and the East West installer? If so, how should I load these 3 piano samples?
Thanks again for your help Dan...