Help Muse, I'm beginning to lose my faith ....
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- KVRian
- 524 posts since 25 Aug, 2005
elmokeys, just wondering - you didn't detail what your problem was with GPO. Do you use it with no problem on your PC? I ask because GPO only produces sound on most instruments if the mod wheel (cc#1) is up somewhat. Many users have had this issue, the Garritan forums have answered this question numerous times. If this is the problem, it's an easy fix (set cc1 to 96 in all GPO tracks by default, then reassign volume as need be.
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- KVRer
- 4 posts since 30 Oct, 2006
Hi everybody:In reply to my own post and at this later date, I must say that in the end the company's support was awesome. After I wrote my first post, I had a lot of contact with the guys at Muse. They spent well over two hours on the phone with me tracing the problems with installation. In fact, I will tell you that as a thirty year veteran keyboard player, I have never received the great technical support I got from these guys. I have used Arp, Moog, Roland, Yamaha, Korg, Kawaii and other brands and have never found such solid tech support. They would return my calls immediately if the techie was not there and two guys in particular, Torin and Furhan (pardon the spelling guys) focused on my case with repeated individualized care. I even received a followup letter from Rick, a wonderful guy, who is a "big-wig" at the company.
My Muse Receptor is fine now and fully functional in my studio. I really must tell you that I love it now and except for my installation problem, I find it easy to navigate and understand since then.
I can't wait for more and more programs to be "receptorized" and when it becomes possible (and I have faith it will be possible)to install other programs, I think this will be an extraordinarily important centerpiece for my studio and gigs.
Elmokeys
Elliot Schwartz
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Bryan@MuseResearch Bryan@MuseResearch https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=9067
- MUSEician
- 618 posts since 18 Sep, 2003 from Silicon Valley
Oh boy. I'm going to reluctantly chime in here in our defense.
First off, an apology. Honestly, we don't spend enough time on the forums answering questions and helping keep people updated on what is happening. That is bad, and in fact embarrassing since we own the darn website in which its happening. We're hoping to spend more time on the forums as soon as we can free up some bandwidth...
Just so everyone undersatnds, we are prioritizing phone call support over forum support, and if you call us, you will likely talk to a real person and get real answers real fast. We hope that people apprecate good ol' "you can talk to a real human" and we'll spend as much time as necessary to help you out. Torin and Rick spend all day long on the phone, and I think we are raising the bar in terms of customer support. Sadly, that means that we have little time to spend on the forums with you all, and we're sorry about that, as this is an important place to exchange information and keep everyone updated.
Next, I hope RecordingArts is sincere, and assuming they are, I'll gladly accept any prayers anyone wants to send our way. Given the events at VT this week, I think all of humanity could use some more prayerful moments.
Or to quote one of my favorite bumper stickers, being the dog fan that I am "More wagging, less barking".
But with regard to plug-ins and Receptor, we have been completely absorbed getting Komplete 4 out the door. This has required a re-architecting of the plug-in installation process, and along with it comes compatibility with all present and hopefully future NI based plugins. So not only will all 28 plugins in Komplete 4 work, but so will anything else that is using the service center. We think this is really big news, and hope that it will provide long term benefits for all Receptordom.
This also ushers in the arrival, on the not too distant horizon with any luck, of the universal installer technology we've been working on for some time that will drastically improve the compatibllity of plug-ins with Receptor. And as most of you know, we have Synchrosoft dongle support working in the lab, and hope to release that in a future update this year.
I completely understand people's frustration with not being able to run all plug-ins. We try to be really honest with people about what runs and what doesn't, and hope that when we say something runs that it not only runs but it runs but it runs really reliably and doesn't conflict with other plug-ins or exhbit otherwise flaky behavior.
So... in our defense, we have had to spend a really huge amount of time getting Komplete to work, and I think it was a wise investment of engineering resources... after all, Native makes awesome plug-ins and many many people use their stuff. So now that K4 is in beta, and we'll be shipping in a couple of weeks, we'll be able to get back to a more normal flow of supported plug-ins, starting with Real Guitar, Italian Grand, updates to Stylus, etc. etc. The drought is about to end!
Aside: Funny you should mention Chris Now... i was employee #6 at Digidesign and was there when he joined the company. Good bloke, but I haven't seen him in years!
If you wish to rant and purge some pent up frustration, you can PM me if you wish. And like I said, we're always ready to talk on the phone if you want to chat to a real live human being.
All the best
Groovology
First off, an apology. Honestly, we don't spend enough time on the forums answering questions and helping keep people updated on what is happening. That is bad, and in fact embarrassing since we own the darn website in which its happening. We're hoping to spend more time on the forums as soon as we can free up some bandwidth...
Just so everyone undersatnds, we are prioritizing phone call support over forum support, and if you call us, you will likely talk to a real person and get real answers real fast. We hope that people apprecate good ol' "you can talk to a real human" and we'll spend as much time as necessary to help you out. Torin and Rick spend all day long on the phone, and I think we are raising the bar in terms of customer support. Sadly, that means that we have little time to spend on the forums with you all, and we're sorry about that, as this is an important place to exchange information and keep everyone updated.
Next, I hope RecordingArts is sincere, and assuming they are, I'll gladly accept any prayers anyone wants to send our way. Given the events at VT this week, I think all of humanity could use some more prayerful moments.
Or to quote one of my favorite bumper stickers, being the dog fan that I am "More wagging, less barking".
But with regard to plug-ins and Receptor, we have been completely absorbed getting Komplete 4 out the door. This has required a re-architecting of the plug-in installation process, and along with it comes compatibility with all present and hopefully future NI based plugins. So not only will all 28 plugins in Komplete 4 work, but so will anything else that is using the service center. We think this is really big news, and hope that it will provide long term benefits for all Receptordom.
This also ushers in the arrival, on the not too distant horizon with any luck, of the universal installer technology we've been working on for some time that will drastically improve the compatibllity of plug-ins with Receptor. And as most of you know, we have Synchrosoft dongle support working in the lab, and hope to release that in a future update this year.
I completely understand people's frustration with not being able to run all plug-ins. We try to be really honest with people about what runs and what doesn't, and hope that when we say something runs that it not only runs but it runs but it runs really reliably and doesn't conflict with other plug-ins or exhbit otherwise flaky behavior.
So... in our defense, we have had to spend a really huge amount of time getting Komplete to work, and I think it was a wise investment of engineering resources... after all, Native makes awesome plug-ins and many many people use their stuff. So now that K4 is in beta, and we'll be shipping in a couple of weeks, we'll be able to get back to a more normal flow of supported plug-ins, starting with Real Guitar, Italian Grand, updates to Stylus, etc. etc. The drought is about to end!
Aside: Funny you should mention Chris Now... i was employee #6 at Digidesign and was there when he joined the company. Good bloke, but I haven't seen him in years!
If you wish to rant and purge some pent up frustration, you can PM me if you wish. And like I said, we're always ready to talk on the phone if you want to chat to a real live human being.
All the best
Groovology
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- KVRist
- 135 posts since 8 Jun, 2005
Hi Groove,
Chances are I may have seen or met you in the early days at Digi when I would sometimes drive down to pick up a system in person, and get the good word about what was coming next. Those were the days when you could sometimes poke your head in the door and say Hi to Peter too... <Grin> (Of course you had to go to Opcode when you were in the area and E-mu was a good excuse to go to Santa Cruz)
Yes my online prayer was sincere and my story about Digi in the early days was true. It was meant to encourage everyone here, about how industry changing pioneers like Digi started off small too.
The Receptor has totally unlimited potential. I look forward to when it has a universal install process and would love a MacOS front end so I could get in there and grind on things a little like I love to do on the Mac : ) (Oh yeah, in a single rack space too) <Grin>
-Vincent
Chances are I may have seen or met you in the early days at Digi when I would sometimes drive down to pick up a system in person, and get the good word about what was coming next. Those were the days when you could sometimes poke your head in the door and say Hi to Peter too... <Grin> (Of course you had to go to Opcode when you were in the area and E-mu was a good excuse to go to Santa Cruz)
Yes my online prayer was sincere and my story about Digi in the early days was true. It was meant to encourage everyone here, about how industry changing pioneers like Digi started off small too.
The Receptor has totally unlimited potential. I look forward to when it has a universal install process and would love a MacOS front end so I could get in there and grind on things a little like I love to do on the Mac : ) (Oh yeah, in a single rack space too) <Grin>
-Vincent
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Bryan@MuseResearch Bryan@MuseResearch https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=9067
- MUSEician
- 618 posts since 18 Sep, 2003 from Silicon Valley
Hi Vincent...
Thanks for your encouraging words! To show how old a fart I am, (that's SIR old fart to all you young-uns) I started with Digi when they were off of San Antonio Road selling Sound Designer for the Emulator II, and Sound Tools (NOT Pro Tools) was still just an idea in Peter and Evan's head. I left Digi to go to Otari, and then onto Emu, but I met all the original OpCode guys back when I worked at the Music Annex recording studios, which ironically is where we have our headquarters now. AND, for you trivia buffs, this is the same studio complex where Digi got their start making drum chips... let's hope we do as well as they have done!!
Single rack space... single rack space... Nah, that's too big. ;-)
Cheers
Groovology (bryan)
Thanks for your encouraging words! To show how old a fart I am, (that's SIR old fart to all you young-uns) I started with Digi when they were off of San Antonio Road selling Sound Designer for the Emulator II, and Sound Tools (NOT Pro Tools) was still just an idea in Peter and Evan's head. I left Digi to go to Otari, and then onto Emu, but I met all the original OpCode guys back when I worked at the Music Annex recording studios, which ironically is where we have our headquarters now. AND, for you trivia buffs, this is the same studio complex where Digi got their start making drum chips... let's hope we do as well as they have done!!
Single rack space... single rack space... Nah, that's too big. ;-)
Cheers
Groovology (bryan)
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- KVRist
- 135 posts since 8 Jun, 2005
<Grin> Wow, that's amazing Bryan!
I found out about Digi when the keyboardist from a bay area rock band was selling his Emulators and getting ready to replace them with Prophet 2002's. There was a salesman from AIC showing SoundTools and at the time just seeing waveforms on a computer screen (let alone looping them!) was like entering into sacred Fairlight territory! <Big Grin> I ended up getting the gig to transfer some of his sounds so I bought a Mac (Plus?) , a Prophet 2002 and SoundTools (Can you say disk swap?) ....It was big time when I got an SE/30 and whatever Digi Card that was called (The SoundAccelerator?)
Wow, that was like 20+ years ago when a Synclavier was like $250k.... and look where the gear is now...
I found out about Digi when the keyboardist from a bay area rock band was selling his Emulators and getting ready to replace them with Prophet 2002's. There was a salesman from AIC showing SoundTools and at the time just seeing waveforms on a computer screen (let alone looping them!) was like entering into sacred Fairlight territory! <Big Grin> I ended up getting the gig to transfer some of his sounds so I bought a Mac (Plus?) , a Prophet 2002 and SoundTools (Can you say disk swap?) ....It was big time when I got an SE/30 and whatever Digi Card that was called (The SoundAccelerator?)
Wow, that was like 20+ years ago when a Synclavier was like $250k.... and look where the gear is now...
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- KVRist
- 106 posts since 1 Jun, 2004
hmm .. i'm old enough to remember 'do not drop penguin from airplane onto Emax rack unit'groovology wrote:
To show how old a fart I am, (that's SIR old fart to all you young-uns) ... and then onto Emu,
you have anything to do with that??
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- KVRist
- 135 posts since 8 Jun, 2005
Wow.. the E-Max II Yeah, e-Mu always had a good sense of humor. I think I had about $3,500 into one of those with 8 Megs of memory! One of the amazing things about the E-Max II was that you could send it a MIDI command that would tell it to load another whopping 8 Megs of samples from it's hard drive... I used one (or maybe two) to bring in backing vocals in some live shows I was doing back then : )
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- KVRist
- 106 posts since 1 Jun, 2004
yeah i had 2 back in the day, one 'SE' verson with the granular synthesis (i think that's what it was called) that was floppy only, and one that wasn't SE but had a HDD. I still marvel at how much music my partner and I could get out of a DX7II fd, an emax, and his SP-12 and a Linn Drum .. and of course a Mac Classic running Vision 1.4 ... damn ....
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Bryan@MuseResearch Bryan@MuseResearch https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=9067
- MUSEician
- 618 posts since 18 Sep, 2003 from Silicon Valley
Don't get me started... what was memory for the Emax II... $895 for 2MB? And you couldn't buy your own, you had to buy it from EMU. Luckily, that kind of highway robbery pre-dated me!
And gizmostatic hit the nail on the head of a really big topic that honks me off big time... I sometimes think that the limitations in the tools of yesteryear was an advantage... and kept you focussed on the task of making music and constrained in the decision making process. To me the biggest advantage of the tools today, especially plug-ins, is that they definitely sound much better. But as for the rest of the tools, we now have unlimited tracks, unlimited MIDI, and countless plug-ins to do pretty much any type of processing or make any kind of sound imaginable to help us... its almost as if there are so many decisions to make from a technical standpoint that we spend more of our time messing with the tools and less of the time putting out music...
I guess there is solace in the fact that true artists conquer their tools and it helps them in their art, no matter what the technology is of the period of time in which they inhabit. Uh oh... I'm getting deep. I'm NOT saying that I'm a true artist, by the way, however it has been my honor to have met and worked with several who I consider to be...
And please don't label me anti-tech... I've already admitted to being an old fart... if my drum track isn't right, I record it again from the top. Its just that I think tools should enable people, and not become a burden.
In fact, that's why we made Receptor in the first place. Plug-ins were too hard (in the founders' collective curmudgeonly opinion) to use, especially live and there needed to be a better solution. So we made one. Or so we'd like to think!!!
Cheers
Groovology
And gizmostatic hit the nail on the head of a really big topic that honks me off big time... I sometimes think that the limitations in the tools of yesteryear was an advantage... and kept you focussed on the task of making music and constrained in the decision making process. To me the biggest advantage of the tools today, especially plug-ins, is that they definitely sound much better. But as for the rest of the tools, we now have unlimited tracks, unlimited MIDI, and countless plug-ins to do pretty much any type of processing or make any kind of sound imaginable to help us... its almost as if there are so many decisions to make from a technical standpoint that we spend more of our time messing with the tools and less of the time putting out music...
I guess there is solace in the fact that true artists conquer their tools and it helps them in their art, no matter what the technology is of the period of time in which they inhabit. Uh oh... I'm getting deep. I'm NOT saying that I'm a true artist, by the way, however it has been my honor to have met and worked with several who I consider to be...
And please don't label me anti-tech... I've already admitted to being an old fart... if my drum track isn't right, I record it again from the top. Its just that I think tools should enable people, and not become a burden.
In fact, that's why we made Receptor in the first place. Plug-ins were too hard (in the founders' collective curmudgeonly opinion) to use, especially live and there needed to be a better solution. So we made one. Or so we'd like to think!!!
Cheers
Groovology
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- KVRist
- 197 posts since 23 Jan, 2006 from Ontario, Canada
Since we're in "vintage mode" here, check out my Fairlight page.
Greg Holmes
Retailer: Acoustic Image, BassLab, Muse Receptor, MIDIjet, Rayzoon Jamstix, and more...
http://www.ghservices.com/
http://www.gregholmes.com/
Retailer: Acoustic Image, BassLab, Muse Receptor, MIDIjet, Rayzoon Jamstix, and more...
http://www.ghservices.com/
http://www.gregholmes.com/
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- KVRist
- 135 posts since 8 Jun, 2005
Oh my gosh... I could have only dreamed of having a Fairlight back then... That is totally amazing. Do you still have it or some variation thereof?
It's funny because even though some of these instruments are replicated in software, playing the original probaly still has it's own cool vibe to it...
[quote="gregh1"]Since we're in "vintage mode" here, check out my [url=http://www.ghservices.com/gregh/fairligh/]Fairlight page[/url].[/quote]
It's funny because even though some of these instruments are replicated in software, playing the original probaly still has it's own cool vibe to it...
[quote="gregh1"]Since we're in "vintage mode" here, check out my [url=http://www.ghservices.com/gregh/fairligh/]Fairlight page[/url].[/quote]
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- KVRist
- 197 posts since 23 Jan, 2006 from Ontario, Canada
Yes, still have it - a Series II. There is definitely magic in the original machines.
I will say, however, that I believe that the Receptor has some of that magic too. I don't believe that just because I'm a dealer. It's the other way around: I'm a dealer because I believe that.
I will say, however, that I believe that the Receptor has some of that magic too. I don't believe that just because I'm a dealer. It's the other way around: I'm a dealer because I believe that.
Greg Holmes
Retailer: Acoustic Image, BassLab, Muse Receptor, MIDIjet, Rayzoon Jamstix, and more...
http://www.ghservices.com/
http://www.gregholmes.com/
Retailer: Acoustic Image, BassLab, Muse Receptor, MIDIjet, Rayzoon Jamstix, and more...
http://www.ghservices.com/
http://www.gregholmes.com/
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- KVRist
- 76 posts since 17 Jun, 2003 from USA (Washington, DC)
Groovology,groovology wrote: -- So not only will all 28 plugins in Komplete 4 work, but so will anything else that is using the service center.
-- universal installer technology we've been working on for some time that will drastically improve the compatibllity of plug-ins with Receptor.
-- we have Synchrosoft dongle support working in the lab, and hope to release that in a future update this year
-- starting with Real Guitar, Italian Grand, updates to Stylus, etc. etc. The drought is about to end!
Thank you for the update, especially since it gives us a hint at what you are working on.
I have one suggestion for prioritization of plug-ins, that is to set version updates high on the priority list. It is very frustrating to hear the Receptor supports a particular plug-in (like Stylus RMX) only to find out the most current version is not supported.
Thanks.
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Bryan@MuseResearch Bryan@MuseResearch https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=9067
- MUSEician
- 618 posts since 18 Sep, 2003 from Silicon Valley
I'm with you... the issue for us is that there are two distinct groups of users: those who just got the new XYZ and want it to run, and those who have just updated their old ABC to the latest rev... its difficult to prioritize those two customers... obviously, we want to do both, but honestly, there is a little bit of "well, the older version works, and others are clamoring for this new thing that doesn't work at all..." thus our dilemma.
I think things will improve alot as soon as we get Komplete 4 shipped... its been a really huge project for us and we'll have a much more constant flow of plug-ins after it is out.
THANK YOU all for your patience, we hope to make it all worth the wait.
Respectfully,
Bryan (groovology)
I think things will improve alot as soon as we get Komplete 4 shipped... its been a really huge project for us and we'll have a much more constant flow of plug-ins after it is out.
THANK YOU all for your patience, we hope to make it all worth the wait.
Respectfully,
Bryan (groovology)