u-he

ea · Post by ea » Sat Dec 24, 2011 12:26 pm

Hi Urs!

I'm almost certain you remember me by now... ;P I have had problems with Digital River GmbH (share-it!) every single time I try to buy your stuff. They keep rejecting all my cards, both private and company without any explanation and I have no problems on other sitestores at all, just Share-It...

I really love your stuff and own both Zebra, ACE and many patchsets. Now I wanted to buy DIVA and the same problem again.

This problem is the only "bad" thing I have to say (as you have always helped me out with alternative ways of paying you).

But it would be very nice if I don't have to mail/message you every time for both our conveniance right?

Season's Greetings,
Andreas

Urs · Post by **Urs** » Sat Dec 24, 2011 2:53 pm

We're working on it...

You can always PayPal me directly (add 19% tax if within EU) to urs at u-he dot com and put e.g. "Diva Order" in the subject line. I will typically respond within 10 hours, often within minutes.

. Urs

rod_zero · Post by **rod_zero** » Sat Dec 24, 2011 6:30 pm

Hi Urs, I placed my order 24 hours ago and still no reply e-mail by share it, should I contact them?

thx.

Merry xmas.

Howard · Post by **Howard** » Sun Dec 25, 2011 12:36 am

Apparently, it can take up to 48 hours... plus it's Xmas.

rod_zero · Post by **rod_zero** » Sun Dec 25, 2011 1:40 am

Yeah, I see. May wait till monday

ea · Post by ea » Sun Dec 25, 2011 11:33 am

Urs wrote:We're working on it...

You can always PayPal me directly (add 19% tax if within EU) to urs at u-he dot com and put e.g. "Diva Order" in the subject line. I will typically respond within 10 hours, often within minutes.

. Urs

Okidoki! Money sent now!

Cheers,
Andreas

xybre · Post by **xybre** » Sun Dec 25, 2011 11:43 am

I hate ShareIt so much. I actually have an email account called "fuckshareit" because it refused to let me use my normal email account for some f**king reason (the same account I'd used for several other orders).

ea · Post by ea » Mon Dec 26, 2011 4:16 pm

xybre wrote:I hate ShareIt so much. I actually have an email account called "fuckshareit" because it refused to let me use my normal email account for some f**king reason (the same account I'd used for several other orders).

+1

snigelx · Post by **snigelx** » Mon Dec 26, 2011 9:54 pm

FWIW Share-It "delays" my orders every time as well, incl. my recent Diva license purchase and every past U-he license purchase (one of which I had to go through Urs personally). I have been in contact witht their less than competent "customer support" in the past, multiple times. Time and time again they refer the issue to their billing dept to find out the cause for the delays in my PAYPAL transactions. I am never contacted again. Futile conversations...at best.

bM3w · Post by **bM3w** » Mon Dec 26, 2011 10:01 pm

snigelx wrote:FWIW Share-It "delays" my orders every time as well, incl. my recent Diva license purchase and every past U-he license purchase (one of which I had to go through Urs personally). I have been in contact witht their less than competent "customer support" in the past, multiple times. Time and time again they refer the issue to their billing dept to find out the cause for the delays in my PAYPAL transactions. I am never contacted again. Futile conversations...at best.

Exact same experience here just not with DIVA. I fcuking hate them from the bottom of my heart. FCUK share-it!

jensa · Post by **jensa** » Mon Dec 26, 2011 10:14 pm

+1. Have had problems every time too. Thanks for giving us some alternative Urs.

Urs · Post by **Urs** » Mon Dec 26, 2011 11:16 pm

Well, I had complained to them several times. Given that our sales virtually fund one of their employees, I would have guessed that it weighs in for some more than the hand signed xmas card I usually got (but none this year, wtf). I'm actually slightly frustrated about their ignorance.

We will move on to something else, but it's also quite some work - rewriting keygens, integrating newsletter subscriptions, automating tax declarations...

Can't say when, but an alternative shall definately happen next year.

raikard233 · Post by **raikard233** » Sat Dec 31, 2011 4:43 pm

I've did my order almost one hour ago and i've changed the payment to paypal through them because i know that paypal is faster, but no money were "sucked" yet from my account...anyway i can play with Diva till the new year!

liquidsound · Post by **liquidsound** » Sat Dec 31, 2011 5:00 pm

xybre wrote:I hate ShareIt so much. I actually have an email account called "fuckshareit" because it refused to let me use my normal email account for some f**king reason (the same account I'd used for several other orders).

Please, put me on your account too

bmanic · Post by **bmanic** » Sat Dec 31, 2011 5:05 pm

Shareit sucks because it doesn't work reliably and consistently but at least they are not evil. Urs I'm sure you know how evil Paypal is. Please do not support them. There are a lot of alternatives.

Isn't Google checkout working relatively well now? At least I've had zero problems using it.

Cheers!
bManic

u-he

KVR Audio

Please Urs, give us a permanent alternative paying option in your online store!