Why? - Because these problems with ShareIt do not relate to us.
That's because we have a bit of a different account with ShareIt. We have much more control over the system than their common clients, simply because, hmmm, we're in their upper sales bracket. Therefore we have a guy at Shareit assigned to us who only deals with a handful of clients. He can make things happen, because we're not just a number that pops up on the screen of a random helpdesk agent.
Typically with ShareIt one gets a manual screening rate of 30%. The way we set up things is however clever enough to bring this down dramatically. 22 orders went into manual screening this month. 3 out of these 22 orders were done with stolen credit cards, the other 19 went through with a short delay. That's a screening rate of 4%. In December and November it was under 3%.
They're effectively picking those 1% of attempted frauds. In fact they only missed 8 known incidents of fraud in 10 years. That's 1 out of 4000 sales. Who else has that rate? Certainly not PayPal if I believe some fellow developers.
As for currency exchange rates... yes they were bad because of an insurance they put on top. Now, we use our own insurance. The actual conversion rate has been pretty spot on since we pay for that insurance. Again, this is for u-he, I have no idea if other vendors have any similar control over this.
So yes, I agree that ShareIt in general may not be the be-all-end-all reseller, but neither is any other. For us however it's quite perfect and we get better support than we would get from any other such service.
Hence... if you need to vent about ShareIt, please leave u-he out of the picture. We're fairly different.
And of course, if there's a problem - contact us and we pass it on to our guy. He's a good guy
Cheers,
Urs
