zebra HZ - not working

Official support for: u-he.com
RELATED
PRODUCTS

Post

Hi,

this is a fresh post i do from a previous one in an other thread where i had no answer.
i use cubase 6.5 64 / seven64 / i72600k / 16ram

as tools i have the Diva, Komplete 7, bluecats, oxfords, superior drum, pianoteq, UVI.. all is fine. except i have random issues with uhe plugs. it's happening to the zebra more than the diva so let's talk about zebra first.

maybe i found an answer so i start with descrption of the problem then what i did that "maybe" works (i'll see with time)

if i start a fresh session with nothing at all it's ok i can open them and use them. but if i have a crowdy session for some reason they open but no sound coming out. all other VSTi are fine. i have no CPU overload, changing buffer doesn't help.
i see zebra window and controls, i see blink signal while i hit key .. no sound at all.
i have no idea what's going on. it's not crashing there's just no sound. routing is fine i try volume midi i check volumes output and sends, filters up, i skip thru presets ...

i remove ALL vsti from this non working session. it's the same.
now i save this almost empty session and reload it. it's working !! :-o
if i do the opposite (remove zebras save reload) it's still not working.

so there must be a problem with zebra and something inside my session i tried to remove vsti one by one but can't figure out if it's a specific vsti or the amount of vsti itself.

this session i work on is a template. i preload all the VSTI no matter what music i work on. there's a lot of vsti but it's working fine. so for some "reason" at one point the zebra that i have loaded succesfully in the template don't work any more in the future "saving" of that template. like if it was corrupted. :?:

now this is what i figured out. as i had no clue and couldn't repeat the problem i thought about the position of the plug in the cubase vst instruments window. I think i get this problem when uhe plugs are loaded on slots above 10 :? (don't ask me why !)
that's why i get this problem in big session no matter of CPU usage. so i loaded my uhe instance in the upper slots and it's working so far. i say so far because it's so difficult to reproduce and i tried so many things that i may come back in some days saying it's the same again.


hell .

now about the DIVA. i don't know. it's all working and one day for no reason when the session has loaded boum crash i go back to desktop with the below message. i'll see if loading uhe vsti in upper slots solve the problem also or not.

Signature du problème :
Nom d'événement de problème: APPCRASH
Nom de l'application: Cubase6.exe
Version de l'application: 6.5.3.153
Horodatage de l'application: 5008296a
Nom du module par défaut: Diva(x64).dll
Version du module par défaut: 0.0.0.0
Horodateur du module par défaut: 4f915777
Code de l'exception: c0000005
Décalage de l'exception: 00000000000157f2
Version du système: 6.1.7601.2.1.0.256.48
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: be51
Information supplémentaire n° 2: be51a42ac59b8e1efa988ce4d74bb6cf
Information supplémentaire n° 3: 51be
Information supplémentaire n° 4: 51bea5cee541b8268aebd9e5181c4fb8

Post

This sounds like the 2GB bug that we fixed in Zebra 2.5.4 and Diva 1.1.1 - can you send us a screenshot of freshly opened Zebra/Diva to support at u-he dot com?

Post

oh yeah i read in the update :
fixed "silent synth" in large Win64 projects :hihi:
! hope that's it i realise my zebra is 2.5.3 and diva 1.1.b
i missed that update :(
i send you the picture in support.

Post

2.5.4 and 1.1.1 are working so far in the sessions that were crashy.
hope that will do it. thx so much for your help !

Post

i still can't store snapshots.
i updated zebra and diva yesterday and it's always the same when i want to store a snapshot i can create a folder but i can't store the sound.

i see the save window popup i press "OK" and nothing happen. window stay there nothing is stored.

save is a usefull feature to me could you please tell me what's wrong ?

Post

You updated Zebra and Diva to the current public beta?
What is the Rev number on the GUIs?
You registered your synths with your reg codes, right? So when you load up a fresh instance of Diva or Zebra both do show your name in the preset name field?

Post

hi,

when i load fresh diva i read :
1.1.1 + my name
zebra HZ :
2.5.4 + my name
and i also read rev : 903 for both

about the patchs i can create new folder. i can move preset to one folder to another i can duplicate it pressing ctrl + clic but can't save it.

Post

those are old versions.....

get the latest public beta's here

http://www.kvraudio.com/forum/viewtopic ... 20#5235020

rsp
sound sculptist

Post

ok

looks like i can save with diva now thx.
if i understood we have to wait to get the zebraHZ ?
because you say "you need to log into your account" but i don't see where to log on uhe site.

Post

its already there.....was there weeks ago, probably a few minutes after that was posted.
rsp
sound sculptist

Post

sylvainmoreau wrote:ok

looks like i can save with diva now thx.
if i understood we have to wait to get the zebraHZ ?
because you say "you need to log into your account" but i don't see where to log on uhe site.
This is talking about your support account on our website.
http://www.u-he.com/cms/uhesupport
At the top of the u-he site it says Support.

Post

thx for your help!

im asking a last(?) question here or maybe i should open new thread.
since diva updated i have some "note off" problems. sound keep playing i have to press panic in cubase to stop it :S
it happen one play out of 3ish i loaded other patch it's the same...
tell me if you heard of this so far and if there's something to do.
if you don't know about it maybe i'll try to go back to previous version if possible ?

Post

sylvainmoreau wrote:thx for your help!

im asking a last(?) question here or maybe i should open new thread.
since diva updated i have some "note off" problems. sound keep playing i have to press panic in cubase to stop it :S
it happen one play out of 3ish i loaded other patch it's the same...
tell me if you heard of this so far and if there's something to do.
if you don't know about it maybe i'll try to go back to previous version if possible ?
We thought we have these hanging notes bugs tackled but I can't remember which was the version that was said to be "clean" of this errors. To make sure we're talking about the same thing please tell me which Rev number shows up on the Diva screen in the lower right corner.

Post

it says rev 1391

Post

I think we're pretty set for releasing a new beta which we think is final. I'm just out of town until Thursday, I'll check with the boys if there's a chance for a public beta on Monday.

That said, Howard wasn't able to reproduce any notehangers with our latest internal builds. The problem where a note would hang if a NoteOff is sent at the same time of a corresponding NoteOn is definately fixed.

Btw. one can "panic" ZebraHZ (or any other u-he synth) by switching the mode from "poly" to "legato" and back, or vice versa.

Post Reply

Return to “u-he”