KVR Audio

Caine123 · Post by **Caine123** » Fri May 01, 2015 2:27 pm

Voice303 wrote:
Caine123 wrote:
Voice303 wrote: Try the authorization process as a different user account with only A-Z and 1-9 in the username, I would be surprised if that was the issue but it was for a game I played recently.
my user account in omnisphere or on windows? both have only names with A-Z and 1-9 without any special symbols etc.
The other option is maybe finding where the authorization is stored and deleting it... but I don't want to make the situation worse than it already is.

You could use a tool like Process Monitor for that on Windows.

My only worry is the authorization is stored in one of the STEAM library database files... I already looked in:

C:\ProgramData\Spectrasonics
C:\Users\User\AppData\Local\Spectrasonics
C:\Users\User\AppData\Roaming\Spectrasonics

Didn't see what looked like an authorization in any of those. It could also be in the registry on Windows....

You could also try restoring your old STEAM folder if you made a backup.

Honestly I would probably wait for Spectrasonics to get back to you...

not at all! im glad you try to help mate!!!! sadly spectrasonics' didnt reply anymore, hope they will in a few hours when it's morning in the US. it still is confing me why omni2 verified the authorization and then wanted to re-authorize.... the file/reg must be wrongly integrated somehow.

noiseboyuk · Post by **noiseboyuk** » Fri May 01, 2015 2:36 pm

topaz wrote:won't work. it needs the download manager that is in the confirmation email that we did not receive.

we are missing about 20gb of files.

im installed and authorised but omni makes no sound. basically omni is broken right now.

Poor show from spectrasonics.. they are set to make $millions out of this upgrade.. the very least they could of done is make sure they had enough staff/server power to deal with the inevitable.

On this specifically - this is exactly the position I was in. The good news is that once you get the right downloader link and their servers are up, my install was silky smooth and it fixed the corrupted install automatically.

I agree with Wagtunes and others - it's actually the lack of any public comment at all since 9am yesterday that is the most shocking and damaging, imo. Their support has always been absolutely stupendous and they've always delivered before - this looks like its knocked them for six. But a public comment about it all is very very overdue. I hope that alongside that, the next few days they can deal with all those who have placed orders and have corrupted installs etc asap, and let everyone download everything should ahead of any new servers next week.

I've always assumed the next 12 months would see solid new updates (their new database feels pretty unfinished right now, that would be an early candidate for me, but I mean lots more patches and refinements etc). So it's hard to know what Spectrasonics can give over and above that by way of a "sorry". I think time will heal the wounds personally, it's such an outstanding product the teething problems will get forgotten. Probably some on prinicple will fold their arms and go elsewhere, but that's ultimately their loss.

topaz · Post by **topaz** » Fri May 01, 2015 2:43 pm

Here's hoping some kind soul pms me with a link to the d/l manager.

That's all I need now

noiseboyuk wrote:
topaz wrote:won't work. it needs the download manager that is in the confirmation email that we did not receive.

we are missing about 20gb of files.

im installed and authorised but omni makes no sound. basically omni is broken right now.

Poor show from spectrasonics.. they are set to make $millions out of this upgrade.. the very least they could of done is make sure they had enough staff/server power to deal with the inevitable.
On this specifically - this is exactly the position I was in. The good news is that once you get the right downloader link and their servers are up, my install was silky smooth and it fixed the corrupted install automatically.

I agree with Wagtunes and others - it's actually the lack of any public comment at all since 9am yesterday that is the most shocking and damaging, imo. Their support has always been absolutely stupendous and they've always delivered before - this looks like its knocked them for six. But a public comment about it all is very very overdue. I hope that alongside that, the next few days they can deal with all those who have placed orders and have corrupted installs etc asap, and let everyone download everything should ahead of any new servers next week.

I've always assumed the next 12 months would see solid new updates (their new database feels pretty unfinished right now, that would be an early candidate for me, but I mean lots more patches and refinements etc). So it's hard to know what Spectrasonics can give over and above that by way of a "sorry". I think time will heal the wounds personally, it's such an outstanding product the teething problems will get forgotten. Probably some on prinicple will fold their arms and go elsewhere, but that's ultimately their loss.

Numanoid · Post by **Numanoid** » Fri May 01, 2015 2:44 pm

noiseboyuk wrote:I've always assumed the next 12 months would see solid new updates (their new database feels pretty unfinished right now, that would be an early candidate for me, but I mean lots more patches and refinements etc). So it's hard to know what Spectrasonics can give over and above that by way of a "sorry".

Didn't Omni 2 ship with 1500 extra new sounds "for free" to start off with?

What really happened is that Apple aquired Spectrasonics during the night

Phorous · Post by **Phorous** » Fri May 01, 2015 2:46 pm

topaz wrote:Here's hoping some kind soul pms me with a link to the d/l manager.

That's all I need now

Unfortunately the DL manager is tied to your account's download limit.

What you need is someone to upload you the files.... problem is each download of the upgrade will cost 50 cents and that can add up quickly for the person who uploads the files... and also it is probably illegal to do so

rod_zero · Post by **rod_zero** » Fri May 01, 2015 2:53 pm

An strategy I have seen from video game developers is to let users download content before the launch and just authorize on the day.

18gb of content is quite a bit for a niche product as this.

mwalthius · Post by **mwalthius** » Fri May 01, 2015 2:53 pm

Numanoid wrote: Didn't Omni 2 ship with 1500 extra new sounds "for free" to start off with?

I don't know how many, exactly, but it is a lot.

The Spectrasonics site says:

"More than 3,000 New patches and soundsources from acclaimed Spectrasonics Sound Design Team"

https://www.spectrasonics.net/products/omnisphere-2/

The Sarge! · Post by **The Sarge!** » Fri May 01, 2015 2:54 pm

Waza wrote:Installing the discs now. I never had omnisphere 1 so it's all new to me. 8 bloody discs though.

I´m new to it, too
but why do YOU have EIGHT and I only six discs?

Phorous · Post by **Phorous** » Fri May 01, 2015 2:56 pm

rod_zero wrote:An strategy I have seen from video game developers is to let users download content before the launch and just authorize on the day.

18gb of content is quite a bit for a niche product as this.

In this case however their data servers / CDN were performing fine. It was their payment system that choked.

Its all about the weakest link...

mwalthius · Post by **mwalthius** » Fri May 01, 2015 2:57 pm

noiseboyuk wrote: I agree with Wagtunes and others - it's actually the lack of any public comment at all since 9am yesterday that is the most shocking and damaging, imo. Their support has always been absolutely stupendous and they've always delivered before - this looks like its knocked them for six. But a public comment about it all is very very overdue.

Agreed. Eric Persing is pretty active on Facebook (https://www.facebook.com/ericpersing) and I am surprised he hasn't even said anything there. I can only imagine that things must be pretty bad, and they don't want to say anything until they're 110% sure about a resolution.

Numanoid · Post by **Numanoid** » Fri May 01, 2015 2:58 pm

Latest tweet:

So we lied a little bit….we promised Omnisphere 2 would come with 3,000 new sounds…it's actually coming with over 4,500…hope that's ok?
4:48 AM - 30 Apr 2015

3000 promised + 1500 surprise = 4500 new sounds

Numanoid · Post by **Numanoid** » Fri May 01, 2015 3:00 pm

In the last 24 hours this tread has grown with 30 pages (450 posts)

Stanoli · Post by **Stanoli** » Fri May 01, 2015 3:03 pm

Just to close my case:

Omnisphere, Trillian and Stylus RMX are working.

My Studiocomputerwizard came by (on his free day).

Heres how:

The problem was Omnisphere did not recognize the STEAM folder (Windows 7, Cubase 7.5, 64 bit).
A popup came: STEAM Folder not found. Would you like to locate it?

Solution:
rename folder C:ProgramData\Spectrasonics in C:ProgramData\Spectrasonics_old

Attention: I have my Steamfolder on another drive.
I don`t know if this works if you have your Steamfolder also in C:ProgramData\Spectrasonics

Then reinstall everything. C:ProgramData\Spectrasonics should be there.
For Stylus/Trilian I just installed the latest softwareupgrades, not the Steamfolder.

Then you have to authorize everything again. Done.

Cost me another 50€, but it is working:-D

Therefore I am worldwide the man with the most expensive Omnisphere 2 Upgrade

wagtunes · Post by **wagtunes** » Fri May 01, 2015 3:03 pm

mwalthius wrote:
noiseboyuk wrote: I agree with Wagtunes and others - it's actually the lack of any public comment at all since 9am yesterday that is the most shocking and damaging, imo. Their support has always been absolutely stupendous and they've always delivered before - this looks like its knocked them for six. But a public comment about it all is very very overdue.
Agreed. Eric Persing is pretty active on Facebook (https://www.facebook.com/ericpersing) and I am surprised he hasn't even said anything there. I can only imagine that things must be pretty bad, and they don't want to say anything until they're 110% sure about a resolution.

That and they also need to think up a damage control strategy. I wouldn't be surprised if in part of the announcement, when it comes, Eric has some perk to announce as well. I have no idea what it can be but I can almost guarantee it'll be something. It's a common practice for healing wounds when something like this happens.

One possibility is that he might get one of his third party developers to donate a sound set. Or maybe several developers each donating a small sound set sample free.

That's just one of many possibilities.

Eric is going to have to do something to get the bad taste out of a lot of people's mouths and just getting a functioning download, especially if it takes a long time to do so, is not going to be enough.

We'll just have to wait and see how this plays out.

AstralExistence · Post by **AstralExistence** » Fri May 01, 2015 3:04 pm

Bladerunner1962 wrote:same with me....(also from Germany)....hopped, to get it yesterday evening...no success...

I'm surprised that Techshop and Spectrasonics is obvouisly surprised with the high traffic!!!???
The was very clear a gap in their rollout planning. They obvouisly underestimated, that nearly each Omnisphere 1
owner like to upgrade at beginning of the rollout..waiting since month/weeks for it..

Ok, this is the one thing....BUT....Why it takes now so long to extend the capacity?

and all of this frustration to just save pennies on dollars off creating 3 disks, and boxing em up. i really hope they learned their lesson. digital distribution with large files is hit or miss. this was obviously a big miss.

Omnisphere 2 is here! (yes, it's really here!)