KVR Audio

Numanoid · Post by **Numanoid** » Sat Jan 02, 2016 8:53 pm

How do I know which Arturia plugs where used to get my upgrade to v4, and which where not?

Meffy · Post by **Meffy** » Sat Jan 02, 2016 8:59 pm

I would (and did) ask their support people, explaining just what you plan to do. I was told to upgrade to the V collection first, then sell the old ones. I've sent a second support request to be sure I understood what is and isn't allowed. Will have to wait for Monday for a reply; I didn't ask until last night, long after they'd left the office for the weekend.

Numanoid · Post by **Numanoid** » Sat Jan 02, 2016 9:03 pm

Meffy wrote:I didn't ask until last night, long after they'd left the office for the weekend.

It's not like my house is on fire, super urgent

It would be good to know if it could be stated in the Arturia Service Center, as I got both Analog Lab and Analog Laboratory, and Storm registered

Meffy · Post by **Meffy** » Sat Jan 02, 2016 9:08 pm

I'll post what I learn here.

db3 · Post by **db3** » Sat Jan 02, 2016 9:11 pm

It's just a case of checking what you're buying....was the offer worded as an upgrade? The offer I received only said I had been selected to purchase the collection at a special price, and my purchase invoice has no mention of it being anything other than the standard version.

To quote Arturia:
Arturia is celebrating music and musicians by offering special limited time deals on the V Collection
Do I get the complete version of the product I buy? Yes, the product you get with this offer is the same as the one you would get outside of it. http://www.arturia.com/vcmusicthroughtheages

Meffy · Post by **Meffy** » Sat Jan 02, 2016 10:29 pm

db3 wrote:It's just a case of checking what you're buying....was the offer worded as an upgrade?

Mine wasn't worded as an upgrade, but support did mention not selling my old licenses until I'd paid for the collection. *shrug* So I dunno.

db3 · Post by **db3** » Sat Jan 02, 2016 10:33 pm

I think that makes sense. You only got the special price as an existing customer. Support are implying if you sold your licences before buying the V collection the loyalty offer might be withdrawn.

Meffy · Post by **Meffy** » Sat Jan 02, 2016 10:50 pm

Okay, I'm really impressed. I just got a reply on my request, late on a Saturday night (in France). That's twice Amine has surprised me with promptness. Superb support.

Examigan · Post by **Examigan** » Sun Jan 03, 2016 1:41 am

Meffy wrote:Okay, I'm really impressed. I just got a reply on my request, late on a Saturday night (in France). That's twice Amine has surprised me with promptness. Superb support.

I got nothing so far, but its only been about 1 or 2 days.

Meffy · Post by **Meffy** » Sun Jan 03, 2016 2:10 am

I sent my request yesterday but don't recall just when.

The word was that after buying and registering/activating the collection, it was okay to sell my non-NFR licenses. I've still got three NFRs, which of course must remain mine despite being redundant now. Whether that makes a difference I couldn't say, so to be safe it might be wise to contact support with your particulars before selling.

JerGoertz · Post by **JerGoertz** » Sun Jan 03, 2016 2:23 am

Hey Meffy, how did you get NFRs? Do Arturia products become NFR after being sold second-hand once, like some companies? And are the NFR products clearly indicated as such in your user account? Thanks!

Meffy wrote:I sent my request yesterday but don't recall just when.

The word was that after buying and registering/activating the collection, it was okay to sell my non-NFR licenses. I've still got three NFRs, which of course must remain mine despite being redundant now. Whether that makes a difference I couldn't say, so to be safe it might be wise to contact support with your particulars before selling.

Fleer · Post by **Fleer** » Sun Jan 03, 2016 2:55 am

Examigan wrote:
Meffy wrote:Okay, I'm really impressed. I just got a reply on my request, late on a Saturday night (in France). That's twice Amine has surprised me with promptness. Superb support.
I got nothing so far, but its only been about 1 or 2 days.

Yeah, they can be quite tedious. I have four of their instruments so should be entitled to the $69 offer for the full V Collection 4, but it's taking ages for them to acknowledge this.

Meffy · Post by **Meffy** » Sun Jan 03, 2016 3:35 am

Be sure your account has a current email address. I had to change mine from one from a previous ISP before I could get my registrations straightened out.

Fleer · Post by **Fleer** » Mon Jan 04, 2016 5:14 am

Cheers Meffy. They came through. I remain a happy Arturia customer.

Transfer of Arturia license