KVR Audio

Vintage73 · Post by **Vintage73** » Tue Jul 12, 2016 1:29 am

systmu wrote:I'm waiting for my serial too blue for IRIS 2 from Musicians Friend. I asked in the Iris post and someone replied and said they got their serial in 15 minutes. I emailed service at MF and they said that since this was my "first" order my account needed to be "verified" and I would receive serial/instructions in the next day or so. Hopefully I have it soon. So odd I never heard of such a thing.

Thanks. This is definitely not my first MF order. I'll call them in the morning to find out where these orders are in the process.

VitaminD · Post by **VitaminD** » Tue Jul 12, 2016 1:34 am

I had an issue with MF over a digital order. Email server was likely eating the email with the serial in it at the server level (before I got it). I even had customer support resend the email to no result. In the end I got it sorted but it was a big of a problem for awhile..

Vintage73 · Post by **Vintage73** » Tue Jul 12, 2016 2:45 am

Fleer wrote:True. I was the one who replied in the other thread. My serial arrived in less than 15 minutes. I did order before from MF.

Would you mind looking at the status of your order in your account? Mine say "Processing".

Thanks!

Fleer · Post by **Fleer** » Tue Jul 12, 2016 2:48 am

Yep, still says "Processing". As do my other MF orders, from way back when

Vintage73 · Post by **Vintage73** » Tue Jul 12, 2016 2:50 am

VitaminD wrote:I had an issue with MF over a digital order. Email server was likely eating the email with the serial in it at the server level (before I got it). I even had customer support resend the email to no result. In the end I got it sorted but it was a big of a problem for awhile..

I'll certainly call them tomorrow, then.

Why don't the put your serials in your account?!?

Vintage73 · Post by **Vintage73** » Tue Jul 12, 2016 2:50 am

Fleer wrote:Yep, still says "Processing". As do my other MF orders, from way back when

Thank you.

Calling in the morning.

DJBuddhaBear · Post by **DJBuddhaBear** » Tue Jul 12, 2016 5:01 am

VitaminD wrote:I had an issue with MF over a digital order. Email server was likely eating the email with the serial in it at the server level (before I got it). I even had customer support resend the email to no result. In the end I got it sorted but it was a big of a problem for awhile..

I won't buy from them any more because of this issue. Apparently my ISP blocks their emails at the server level, and I never receive the product. Ultimately they would give the me the serial# over the phone after I jumped through identification hoops. I did it three times, and it was just too much of a PITA.

soundbylaura · Post by **soundbylaura** » Tue Jul 12, 2016 2:48 pm

Uncle E, are you able to do Soundtoys "Trade-Ups"?

Vintage73 · Post by **Vintage73** » Tue Jul 12, 2016 3:39 pm

Blue Phase Music wrote:
VitaminD wrote:I had an issue with MF over a digital order. Email server was likely eating the email with the serial in it at the server level (before I got it). I even had customer support resend the email to no result. In the end I got it sorted but it was a big of a problem for awhile..
I'll certainly call them tomorrow, then.

Why don't the put your serials in your account?!?

Yup, that's what happened.

Anyway, I have two of the four serials, which have been given to their respective owners, and I'm just waiting for their system to update and I'll call back in about a half-hour to get the other two.

What a pain.

Thank you all.

jimtao · Post by **jimtao** » Tue Jul 12, 2016 5:38 pm

How do people in the US pay for Beat Magazine? I used Google translate to try and make sense of the invoice and couldn't make sense of it. Any help is greatly appreciated!

mladi · Post by **mladi** » Tue Jul 12, 2016 6:12 pm

Blue Phase Music wrote:Anyway, I have two of the four serials, which have been given to their respective owners, and I'm just waiting for their system to update and I'll call back in about a half-hour to get the other two.

..and i have to thank you for for all the help to get Iris2! Amazing!

Vintage73 · Post by **Vintage73** » Tue Jul 12, 2016 6:19 pm

mladi wrote:
Blue Phase Music wrote:Anyway, I have two of the four serials, which have been given to their respective owners, and I'm just waiting for their system to update and I'll call back in about a half-hour to get the other two.
..and i have to thank you for for all the help to get Iris2! Amazing!

My pleasure.

Fleer · Post by **Fleer** » Tue Jul 12, 2016 6:38 pm

jimtao wrote:How do people in the US pay for Beat Magazine? I used Google translate to try and make sense of the invoice and couldn't make sense of it. Any help is greatly appreciated!

Has to be bank order. They send you an invoice and then you transfer from your bank to theirs.

jimtao · Post by **jimtao** » Tue Jul 12, 2016 8:00 pm

Fleer wrote:
jimtao wrote:How do people in the US pay for Beat Magazine? I used Google translate to try and make sense of the invoice and couldn't make sense of it. Any help is greatly appreciated!
Has to be bank order. They send you an invoice and then you transfer from your bank to theirs.

Thanks. That's what it looked like but I wasn't sure.

Numanoid · Post by **Numanoid** » Tue Jul 12, 2016 8:58 pm

jimtao wrote:
Fleer wrote:
jimtao wrote:How do people in the US pay for Beat Magazine? I used Google translate to try and make sense of the invoice and couldn't make sense of it. Any help is greatly appreciated!
Has to be bank order. They send you an invoice and then you transfer from your bank to theirs.
Thanks. That's what it looked like but I wasn't sure.

Not just US, but also Europe I think.

At one point one could pay by paypal or credit card, but when users took their intro prize and cancelled their subs right afterwards, it was changed to "hard currency" only

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