WAVEFORM READY TO BUY AND DOWNLOAD
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- KVRian
- 526 posts since 7 May, 2007 from Angus,Scotland
Cheers guys, Collective now unlocked
Windows 10 / Intel core i7 2700k @ 3.50GHz / 16GB Ram / Emu 1212m Sound Card / Ati Radeon HD5400 Series G/Card
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- Tracktioneer
- 542 posts since 31 Dec, 2012 from Seattle
Regarding login issues, some folk may need to reset your passwords - we have updated our back end with updated security and a side effect is some passwords will no longer work. Just use the password reset button to generate a new one
Tracktion Software Corporation
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- KVRist
- 35 posts since 3 May, 2007 from Somewhere on GoogleMaps
Tried to reset my login password and got this message: "too many password reset requests. Please wait and try again or contact hello@example.com."
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- Tracktioneer
- 542 posts since 31 Dec, 2012 from Seattle
Email our support dudes so you can get routed to our web team - they will figure out what is blocking for you: support@tracktion.com
Tracktion Software Corporation
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SuitcaseOfLizards SuitcaseOfLizards https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=2363 - KVRAF
- 10879 posts since 3 Apr, 2002 from Austin, TX USA
I'e had this all day. Emailed Support, nothing back yet.Airspeed wrote:Now I'm getting this message: "We're unable to send the password reset email."
We'l see how this all plays out.
Bandcamp: https://suitcaseoflizards.bandcamp.com/
Linux Mint, Waveform 13 Pro, U-He synths, Audio Damage effects,.
Linux Mint, Waveform 13 Pro, U-He synths, Audio Damage effects,.
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- KVRist
- 78 posts since 26 Dec, 2008
Me too. Can't log in. Can't get a password reset. It needs to be sorted on the site rather than with individual emails to support - it's obviously a sizeable problem.SyntheticAurality wrote:I'e had this all day. Emailed Support, nothing back yet.Airspeed wrote:Now I'm getting this message: "We're unable to send the password reset email."
We'l see how this all plays out.
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- KVRist
- 291 posts since 25 Apr, 2005 from GerMansk
Collective registration seams to work now 
but...
can`t register the DAW Essentials Collection, the micro synth pack and MasterMix ...
Message is the like before:
Registration failed
sorry, we were not able to authorize your reguest. you don`t have a valid license for this product. we are upgrading our systems so please try again later.
wrote an email to the support
but...
can`t register the DAW Essentials Collection, the micro synth pack and MasterMix ...
Message is the like before:
Registration failed
sorry, we were not able to authorize your reguest. you don`t have a valid license for this product. we are upgrading our systems so please try again later.
wrote an email to the support
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- KVRist
- 35 posts since 3 May, 2007 from Somewhere on GoogleMaps
They just added this to the account login screen: "If you have an account, sign in with your email address.
Please Note: all customers with licenses before Waveform will need to click to reset your password below. "
Tried to reset password... does not work. Sent a message to support like others above mentioned. Waiting..........
Please Note: all customers with licenses before Waveform will need to click to reset your password below. "
Tried to reset password... does not work. Sent a message to support like others above mentioned. Waiting..........
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SuitcaseOfLizards SuitcaseOfLizards https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=2363
- KVRAF
- 10879 posts since 3 Apr, 2002 from Austin, TX USA
I hope this can be fixed for all of us having this issue, it's certainly not just one of us...Airspeed wrote:They just added this to the account login screen: "If you have an account, sign in with your email address.
Please Note: all customers with licenses before Waveform will need to click to reset your password below. "
Tried to reset password... does not work. Sent a message to support like others above mentioned. Waiting..........
Am growing
Bandcamp: https://suitcaseoflizards.bandcamp.com/
Linux Mint, Waveform 13 Pro, U-He synths, Audio Damage effects,.
Linux Mint, Waveform 13 Pro, U-He synths, Audio Damage effects,.
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- KVRian
- 707 posts since 12 Jul, 2013
They're making progress. I was able to get through the password recovery without errors, now waiting for my email 
But I guess their mailserver is getting hammered right now, so keep calm and make music 
Update: Mail received, pw reset and I AM SUCCESSFULLY LOGGED IN
But I guess their mailserver is getting hammered right now, so keep calm and make music Update: Mail received, pw reset and I AM SUCCESSFULLY LOGGED IN
Last edited by Greybox Audio on Thu Mar 30, 2017 7:01 pm, edited 2 times in total.
formerly known as krabbencutter
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- KVRist
- 78 posts since 26 Dec, 2008
A couple of things I've noticed with the demo and Collective. OSX 10.11.6 iMac 2.66 intel core duo (under spec I know, but works fine with minimum CPU showing until.....)
... 64-bit Waveform .... program freezes with spinning beachball when changing presets in Collective
...32-but Waveform .... program crashes - poof crash --- when trying to add second/third instance of Collective.
It looks very good, but I have stability fears....
... 64-bit Waveform .... program freezes with spinning beachball when changing presets in Collective
...32-but Waveform .... program crashes - poof crash --- when trying to add second/third instance of Collective.
It looks very good, but I have stability fears....
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- KVRist
- 35 posts since 3 May, 2007 from Somewhere on GoogleMaps
Nope... still getting this on password reset screen: "Too many password reset requests. Please wait and try again or contact support@tracktion.com."
Account login still says this: "Invalid login or password."
Account login still says this: "Invalid login or password."
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- KVRer
- 13 posts since 17 Sep, 2003 from London
For those having authorisation problems, if you have non alphanumeric characters in your password, log in to your account and change the password to remove them. It looks like marketplace can handle non alphanumerics, but the authorisation dialog process cannot. 