They have to give you that answer because it is their policy. But nowhere in the answer does it say that they tell retailers that they cannot sell it.Ryan99 wrote:I wrote again to XLN after your message and already got a reply:
"I'm not sure which retailer this is, but as far as I know we do not tell retailers that customers that own AD2 can buy the AD2: Custom to get more products. What we may have communicated in the past is that for a customer that owns AD1 they can get the AD2:Custom instead of getting the AD2 upgrade (but then their old AD1 kits will not be available in AD2). I totally understand that you, as an existing customer, also would like to purchase product bundles. I will definitely forward this to the guys in charge. You are not the only one who has requested this."
Sometimes it is better to act than to ask.