u-he

Urs · Post by **Urs** » Tue May 01, 2018 8:00 am

Amram wrote:Does the contact to support works on the new site?
I sent last week quetion and still didn't get any reply.

Yes, it works. The software updates have however caused a lot of traffic, so the guys might have had to prioritize. Also, it's a long weekend due to public holidays in Germany. Rob has answered a lot of tickets yesterday, but with Superbooth coming up, the majority of the support team won't be back before next Tuesday.

(Ugh, we might need to communicate that...)

RalphRoisterDoister · Post by **RalphRoisterDoister** » Fri May 04, 2018 2:47 am

The link I received in my serials email to download Dark Zebra was gives an expired error. All other links are valid.

david.beholder · Post by **david.beholder** » Fri May 11, 2018 6:11 am

https://u-he.com/community/patchlib/

Selection of plugin is ending up with an error on latest chrome.

#rob · Post by **#rob** » Fri May 11, 2018 11:00 am

david.beholder wrote:Selection of plugin is ending up with an error on latest chrome.

Can you specify what error exactly you're experiencing? Best to just send a screenshot or copy/paste of the error to our support email.

RalphRoisterDoister wrote:The link I received in my serials email to download Dark Zebra was gives an expired error.

Already working on a solution. Have you tried again over the last days? If not, please do. Should there still be issues, then please report to our support email.

jarnold · Post by **jarnold** » Wed May 23, 2018 12:08 am

A small issue; when you have something in your shopping cart it is impossible to delete it. If you make quantity '0' then update it seems to work but go back to the site at any point and the item is still in the cart.

Mac OS 10.13.4 and Safari 11.1.

Urs · Post by **Urs** » Wed May 23, 2018 9:49 am

jarnold wrote:A small issue; when you have something in your shopping cart it is impossible to delete it. If you make quantity '0' then update it seems to work but go back to the site at any point and the item is still in the cart.

Mac OS 10.13.4 and Safari 11.1.

I'm not sure if this is fixable. The basket is on an external website (ShareIt/MyCommerce). It is deliberately designed so that we (or our website) can not read what you do (e.g. enter credit card info). As such it isn't possible for us to see what changes to the cart you did. Only, once the process is finished, it can call a link to empty the basket on our website.

koalaboy · Post by **koalaboy** » Wed May 23, 2018 3:59 pm

Is there a way to change my email ?

Urs · Post by **Urs** » Wed May 23, 2018 4:51 pm

koalaboy wrote:Is there a way to change my email ?

But of course. Send us an email to support@u-he.com or use the contact forms. The guys will let you know what they need to update your contact info.

koalaboy · Post by **koalaboy** » Wed May 23, 2018 4:55 pm

Urs wrote:
koalaboy wrote:Is there a way to change my email ?
But of course. Send us an email to support@u-he.com or use the contact forms. The guys will let you know what they need to update your contact info.

Thanks. I have done so

george · Post by **george** » Fri May 25, 2018 6:49 am

By the way, regarding the contact form, it does not have the Privacy Policy acceptance check box condition, which is now required due to GDPR.

Urs · Post by **Urs** » Fri May 25, 2018 1:39 pm

discoDSP wrote:By the way, regarding the contact form, it does not have the Privacy Policy acceptance check box condition, which is now required due to GDPR.

Our consultants haven't complained about it, i.e. it wasn't on our list of changes. I guess because we are required to give customer support, answering support requests is legitimate interest.

Anyhow, I'll ask them - it should be an easy fix.

u-he

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