Pesting me to update Collective

Discussion about: tracktion.com
Post Reply New Topic
RELATED
PRODUCTS

Post

Frequently when I open Waveform (was happening on 9, now on 10) it is asking me to update Collective, claiming I have (I think it was version 1.0.1) with 1.2.1 available, but I actually have 1.2.1 installed. I downloaded and installed more than once but it continues to prompt for this.

Post

Ping the support team and they will pass along to the web guru's: support@tracktion.com
Tracktion Software Corporation

Post

If you didn't download through the download manager, i.e. you got it directly from the website, download manager won't know you installed it. You should be able to hit ignore button, and you won't get notified again until next version comes out.

Post

I did download it through the download manager.

It doesn't prompt me every time, but it has prompted me for the same version multiple times now.

Post

Did you press the "Ignore" button in the download manager?
If so, and it still prompts, let support know with your email address and we'll see if there's something odd on the web end.

Post

I think I did click Ignore last time, and this hasn't come up since this last suggestion was posted, so hoping that did the trick. If it does come back for this same version again I will let you know.

Post Reply

Return to “Tracktion”