BITWIG charged my money from credit card and no response......

[Joe Leidigkeit]

You have to change the thread title!
This is defaming!
Hey, it was your fault!

And why on earth is the first thing you do starting a thread here on kvr?
Instead of first contacting the bitwig team?

I think you have to formally apologise.

[Joe Leidigkeit]

Ok. You wrote 2 tickets. But it was easter. Of course in these days there is no quick response.
And I am sorry for your situation because of corona, but still i think you have to apologise, man.

[Evgeny_M]

You may want to change the thread title now as its incorrect and a bit inflammatory

Sure i'll do, after refund

[Evgeny_M]

You have to change the thread title!
This is defaming!
Hey, it was your fault!

And why on earth is the first thing you do starting a thread here on kvr?
Instead of first contacting the bitwig team?

I think you have to formally apologise.

Sure i'll do, after refund, i still feels robbed, dont be so nervious man, i started thread on KVR three days later after wrote tickets on bitwig website. And today i got response/

[Evgeny_M]

apologized for what? That someone who charging my money without my consent??Y ou think it is my problem? i don't think so, y'all funny guyz. Until 10th april I didn’t know about auto-renew function))))

[Evgeny_M]

For all clever boys who want me to apologize - take a look to a new licence model
https://www.bitwig.com/en/17/new-license-model.html
and show me where is some auto-renew article ??

[dellboy]

For all clever boys who want me to apologize - take a look to a new licence model
https://www.bitwig.com/en/17/new-license-model.html
and show me where is some auto-renew article ??

https://www.bitwig.com/en/shop/renew

* "Will my upgrade plan renew automatically?
It's up to you. There's an option to Auto Renew in our webshop that you can tick."

[bolba]

Мужик, ты чего паникуешь?
Тебе ж сказали, есть галочка авто-продления подписки, если ты её нажал (случайно / не заметил / забыл) - то зачем винить других?

В любом случае - у Bitwig адекватный саппорт, 99% что они просто вернут тебе деньги и отменят подписку в течение ближайшего времени.
Просто пасха, праздники и карантин.

Зачем подымать бучу, не ясно.

[Evgeny_M]

Hi everyone

10th april 2020 i receive sms that someone charged a 10450 russian roubles (equal to 129 eur) from my credit card. When i opened transaction history i saw - 2CO.com*bitwig.com AMSTERDAM NLD.
I was very confused, because i didnt order anything(
Seems like BITWIG automaticly charged 129 euro for upgrade plan, but what if i alredy dont use BITWIG? or maybe i sold it? I thought that the one who decides what to buy or not to buy is ME, not BITWIG. What is i need this money right now, because i lost my job because of coronavirus and upgrade plan was not in my wishlist?
Well i still have not receive any e-mails with conformation of any purchase!!!!!

It is very sad situation and i really dont know what to do. I wrote 2 tickets and no responce from BITWIG.

I feel robbed by a respectable company......

[Evgeny_M]

Мужик, ты чего паникуешь?
Тебе ж сказали, есть галочка авто-продления подписки, если ты её нажал (случайно / не заметил / забыл) - то зачем винить других?

В любом случае - у Bitwig адекватный саппорт, 99% что они просто вернут тебе деньги и отменят подписку в течение ближайшего времени.
Просто пасха, праздники и карантин.

Зачем подымать бучу, не ясно.

Бро, я паникую, потому что вообще не знал про это. Я кстати до сих пор не вижу где эта галочка ставится в личном кабинете. Мне обидно, что я вписался в такую историю, когда каждая копейка на счету, время тяжёлое. А еще мне не понравилось, что о транзакции я вообще по горячим следам узнал, ни смс, ни емейла, бля да даже сам апгрейд план не продлился. Просто взяли и слили бабки втихую с карты, ты считаешь это нормальным?

[aMUSEd]

For all clever boys who want me to apologize - take a look to a new licence model
https://www.bitwig.com/en/17/new-license-model.html
and show me where is some auto-renew article ??

https://www.bitwig.com/en/shop/renew

* "Will my upgrade plan renew automatically?
It's up to you. There's an option to Auto Renew in our webshop that you can tick."

There really needs to be an option in the user account that allows you to change your mind.

[antic604]

For all clever boys who want me to apologize - take a look to a new licence model
https://www.bitwig.com/en/17/new-license-model.html
and show me where is some auto-renew article ??

Right there, on the bottom:

Zrzut ekranu (13).png

[Evgeny_M]

For all clever boys who want me to apologize - take a look to a new licence model
https://www.bitwig.com/en/17/new-license-model.html
and show me where is some auto-renew article ??

Right there, on the bottom:


Zrzut ekranu (13).png

oh cool option!!! that means i have to keep it in mind During 1 year))) Maby i was high or drunk during buying or just simply i didn't understood what does this mark mean. It is totally non comfortable option that cause those situation. It should be in user account panel!

[SLiC]

You may want to change the thread title now as its incorrect and a bit inflammatory

Sure i'll do, after refund

Your thread title would be a lie even if you didn't get a refund (which Bitwig have been kind enough to offer). You requested they take the money, the auto-subscribe option is NOT selected by default, you have to actually go out of your way to select that you want to be billed every year automatically.

God help you if you tick boxes on financial transactions when you dont know what it is you are opting in to!

[Evgeny_M]

You may want to change the thread title now as its incorrect and a bit inflammatory

Sure i'll do, after refund

Your thread title would be a lie even if you didn't get a refund (which Bitwig have been kind enough to offer). You requested they take the money, the auto-subscribe option is NOT selected by default, you have to actually go out of your way to select that you want to be billed every year automatically.

God help you if you tick boxes on financial transactions when you dont know what it is you are opting in to!

thank you, father! where is your parrish? i need to clean my sins