Good day! I have a very annoying problem with the Repros and Diva, I just sent a bug report to the support but I post it also here so that maybe I can get some help.
Here's the thing:
I open Ableton Live and when I open anyone of Repro-1, Repro-5 or Diva i get the message "File couldn't be written to C:\Users\orien\Documents\u-he\Diva.data\Support\com.u-he.Diva.Preferences.txt - this might be a problem with file permissions. Check out the FAQ section on u-he.com/support/to solve file permission issues". If I click on this window it closes and then the plugins seems to be working, but I cannot close Ableton anymore because "an error with library.cfg closing file" comes out and it gets stuck it doesn't close anymore.
It started a week ago with the Repros which have been working perfectly fine up until then... But strangely this also happens to Diva which I purchased just two days ago!
The installation paths are the standard ones proposed during installation so I think they should be correct, I have the link folders in the folder with the .dll files, and the .data folders in documents\u-he.
Please can you help me out on this? It is very very annoying.
Many thanks!
Diva and Repro Permission errors Windows 10 Ableton Live
-
- KVRer
- 4 posts since 23 May, 2020
-
- u-he
- 30215 posts since 8 Aug, 2002 from Berlin
Have you tried what the FAQ suggests?
https://u-he.com/support/faq.html#compa ... ermissions
Your email to support will be answered asap, but keep in mind it's weekend and offices are closed today.
- U
https://u-he.com/support/faq.html#compa ... ermissions
Your email to support will be answered asap, but keep in mind it's weekend and offices are closed today.
- U
-
- KVRer
- Topic Starter
- 4 posts since 23 May, 2020
Thanks for the answer, I tried reinstalling Diva following the FAQ you linked, but unfortunately the problem remains...
-
- KVRian
- 814 posts since 18 May, 2007 from Berlin
Just checked our Support inbox but there's no email from you about this issue yet, could you send it again? Thanks. 
Viktor
u-he team
Viktor
u-he team
-
- KVRAF
- 19860 posts since 16 Sep, 2001 from Las Vegas,USA
Do you have Ransomware Protection enabled on your Security Software ?
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe
-
- KVRer
- Topic Starter
- 4 posts since 23 May, 2020
I just sent it again, hope it arrives now...
-
- KVRer
- Topic Starter
- 4 posts since 23 May, 2020
No Ransomware Protection is not enabled.
-
tasmaniandevil tasmaniandevil https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=62450
- KVRAF
- 2171 posts since 22 Mar, 2005 from a planet called u-he
I had sent a reply to your first mail yesterday afternoon. Please check your emails (maybe also your spam folder).
That QA guy from planet u-he.