I overpaid for my u-he plugins...

[mladi]

u-he as company can stipulate to resellers that they are not allowed to sell for less then retail. If they breach they can stop supplying them.

No, we can't. That would be in violation to EU laws, and apparently also to Canadian, Japanese laws as well. We don't have direct resellers/distributors in the US where such concepts as MAP (Minimum Advertising Price) exist (we only have distributors who also sell through retailers in the US).

That said, in reply to other posts, I tried to find any other shop among our colleagues where it says "might be obtained cheaper at selected retail outlets" in the fine print or FAQ, but couldn't find any.

Then you should overthink doing business with retailers.
You selling software and your site is easily reachable from all over the world.
I mean $80.. sorry that's to much.

[Urs]

Also, everyone, please stop reporting posts. If I can take "dickheads" (my hair is more fluffy than anything I'd ever seen on a dick in a porn movie), you can take "assholes", particularly if it ain't directed at yourselves. If people keep reporting things, I'll move posts to a secret place on KVR where really, really powerful forces get involved. You don't want that. I don't want it. Nobody does.

<- smirking smiley for peace offering, in case you don't notice

[excuse me please]

Lol I'm here to stimulate people

[tony10000]

u-he as company can stipulate to resellers that they are not allowed to sell for less then retail. If they breach they can stop supplying them.

No, we can't. That would be in violation to EU laws, and apparently also to Canadian, Japanese laws as well. We don't have direct resellers/distributors in the US where such concepts as MAP (Minimum Advertising Price) exist (we only have distributors who also sell through retailers in the US).

That said, in reply to other posts, I tried to find any other shop among our colleagues where it says "might be obtained cheaper at selected retail outlets" in the fine print or FAQ, but couldn't find any.

I just did a quick Google search and all the resellers I checked are selling your plugins at standard price.

[Urs]

Ok, my excuses to Urs. But $80 seems a bit on the wild side IMO.

Name the place where a single plug-in is $80 cheaper than on our website.

[excuse me please]

Ok, my excuses to Urs. But $80 seems a bit on the wild side IMO.

Name the place where a single plug-in is $80 cheaper than on our website.

The OP did not purchase a single plugin, otherwise they probably would not have bothered that much, I suppose.

[Urs]

Then you should overthink doing business with retailers.

If someone sells half price (because that's what $80 is, for our top seller), I guess we would. I just don't know who they are.

[mladi]

Lol I'm here to stimulate people

[briefcasemanx]

u-he as company can stipulate to resellers that they are not allowed to sell for less then retail. If they breach they can stop supplying them.

No, we can't. That would be in violation to EU laws, and apparently also to Canadian, Japanese laws as well. We don't have direct resellers/distributors in the US where such concepts as MAP (Minimum Advertising Price) exist (we only have distributors who also sell through retailers in the US).

That said, in reply to other posts, I tried to find any other shop among our colleagues where it says "might be obtained cheaper at selected retail outlets" in the fine print or FAQ, but couldn't find any.

I just did a quick Google search and all the resellers I checked are selling your plugins at standard price.

US retailers are selling for the same number but in USD instead of euros or pounds or whatever that weird but cool symbol means (eg. $129usd vs 129euro).

Anyone else hungry? Im gonna go cook some grilled cheese sandwiches for lunch, who wants one?

[Calenberger]

Strange: JRR for example is selling ACE for 89$, on U-He site you get it for 83,64$ or 69€.
By the way, it's really dead simple to pay the preferred currency and to avoid conversion losses.
The whole claim seems a bit unjustified.

[Urs]

US retailers also typically show prices excluding VAT/GST/whatever. They then add it later during the checkout process, often 7-10% depending on state you purchase from. We show prices including VAT/GST/whatever (we have to include the VAT on our website, EU laws...), which we magically level out at around 10% for our calculations of the price we give our resellers. Hence, more or less, suggested retail prices are pretty equal. But again, dollar is currently down vs. euro, therefore American resellers buy cheap currently, due to our fixed dollar price.

We simply can't go into daily market prices like on a fish market. I'd love some grilled cheese sandwich, bit it would be for late dinner, thank you.

[Urs]

Strange: JRR for example is selling ACE for 89$, on U-He site you get it for 83,64$ or 69€.
By the way, it's really dead simple to pay the preferred currency and to avoid conversion losses.
The whole claim seems a bit unjustified.

ACE is special, if not odd. Because it was EUR *and* USD in 2008 - an experiment! -, and we kept that one going this way. Currencies have shifted since, but we're waiting for a proper feature update to adjust the price for a more realistic setting.

(that's how we know to stick to one currency for our shop - Euro - and adjust USD prices once or twice a year)

[JsinOwl]

In general (not necessarily plugins) sellers price for their market. For example, you will very often see products selling for 200 EUR in Europe and 200 USD in America, despite the fact that they're quite different in value (currently). That's largely because the American market may balk at $235 for the product. Psychology being what is, there's something about $199 that seems way more palatable than $235.

Looking around, I see Zebra 2 on u-he for 199 EUR, and I see it on Plugin Boutique for 199 USD. So basically, the OP got hosed by the vagaries of currency conversion. Nothing to do with deceptive practices. I'm pretty sure paypal has to tell you what the currency conversion works out to before the transaction is finalized. As a buyer, that's your chance to pump the brakes.

[Teksonik]

"Generally, we do not offer sales and discounts on our product......
Our preference is to keep our prices reasonable and would rather not show preferential treatment to one group of customers over another".

Yet when your resellers undercut you isn't that defeating the purpose ?

If U-He still earns more than without resellers (and that's what he wrote), it isn't!

You missed the point. If they say "Generally, we do not offer sales and discounts on our product" because they "would rather not show preferential treatment to one group of customers over another"

Doesn't allowing resellers to offer sales and discounts accomplish the same thing?

I know Urs said they get sales from resellers but wouldn't those same sales also come if they didn't have resellers and the only place to purchase was from the U-he shop ?

Unless you're saying people buy from resellers because of the discounts. Then you're right back to why doesn't U-he have discounts if discounts are driving sales?

An unbiased outsider could look at the situation and say that U-he is simply hoping people are not aware of the reseller's lower prices and buy at the higher price right from the U-He site.

The buyer gets the same product either way and in fact may get "bonus points" for purchasing from certain resellers along with the lower price.

There is really no incentive for the buyer to pay more for the same product by purchasing from the U-he shop since both purchases ultimately "support the developer".

In this uncertain global economic climate frugal shopping is almost a necessity.

Again I'm a huge fan of U-he. I'm just making some observations.......

[zvenx]

"Generally, we do not offer sales and discounts on our product......
Our preference is to keep our prices reasonable and would rather not show preferential treatment to one group of customers over another".

Yet when your resellers undercut you isn't that defeating the purpose ?

If U-He still earns more than without resellers (and that's what he wrote), it isn't!

You missed the point. If they say "Generally, we do not offer sales and discounts on our product" because they "would rather not show preferential treatment to one group of customers over another"

Doesn't allowing resellers to offer sales and discounts accomplish the same thing?
........

How about second hand sales?
By your logic wouldn't that also allow someone to buy it from another user cheaper?
Given them preferential treatment?

Then maybe they need to prevent reselling too, make it NFR?
rsp