My Receptor is unstable

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Usually use B4, Kompact and CS80V (B4 and Kompact currently Ilok licensed – CS-80V not licensed and timed out) – sometimes at the concurrently and sometimes separately. Randomly but often (typically a few time an hour) the unit will reset. In diagnosing the problem I have tried several combinations of various plug-ins loaded, with and without the remote console session. Most interesting is defaulting the unit to having NO programs loaded on any channel, no remote console, no network connection, no MIDI signals, no Ilok. In this state the unit still will still reset randomly – but not as often. This is evident because one can hear the relays click off and on.

The serial number is: SN# A40616100157. It has the stock factory RAM. Currently own ILok licenses for B4 & Kompact.

When first getting the unit – and before purchasing the licenses, I attempted to install plug-ins (CS-80V, B4 and Kompact) from existing PC programs that were not “receptorized” using the procedure in the manual. Each of the attempts failed and the respective files were removed per the procedure in the manual. I then purchased the Ilok licenses to authorize the already installed plug-ins.

Receptor was specifically purchased for playing live gigs – with the dependably of a “hard” synth. Have since stopped using receptor the until can get it stabilized.

Despite the above fundamental trouble, Receptor is an incredible concept with thoughtful design, fantastic functionality and exceptional ease of use. Without question one of the most compelling products in a long time. The first day I became aware of it was purchased that day with FEDEX next day AM delivery – that is how exciting Receptor is! :harp:

Did the process of trying non-Receptorized plug-ins corrupt something? Could it be a that the VST DLLs that I was attempting to install had a conflict with the already resident “Receptorized” “Iloked” versions? Do I simply need a disk rebuild to go back to a “pure” factory image?

Suggestions??

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More than a suggestion is what is happening now with my brand new Receptor.

I power on Receptor and after a while (two or three minutes the first time, later more sooner) suddenly power off. No way to power up again unless I unplug the AC power for a while.

For my experience on computer I start to think about an overheat in the CPU. So As I was ready also to upgrade the RAM, I remove the cover. Waht I discovered is what I think is happening to you too. The CPU fan is not working. IN my case is not workin at all. In your case, probably stop after a while. Then as the computer is monitoring the CPU temperature will reset.

Now I'm not sure about my next step. If I return the Receptor to the distributor I will need a wait for a week or more. If I buy a CPU fun and I install I will solve the problem, but I'm not sure if this will avoid the guarantee.

Today is holiday in Madrid, my city. So Wednesday will bring the answer.

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Please contact me concerning your Receptor.

Rick Escobar
Muse Research Quality Assurance and Support Manager
rick@museresearch.com

Grundman wrote:More than a suggestion is what is happening now with my brand new Receptor.

I power on Receptor and after a while (two or three minutes the first time, later more sooner) suddenly power off. No way to power up again unless I unplug the AC power for a while.

For my experience on computer I start to think about an overheat in the CPU. So As I was ready also to upgrade the RAM, I remove the cover. Waht I discovered is what I think is happening to you too. The CPU fan is not working. IN my case is not workin at all. In your case, probably stop after a while. Then as the computer is monitoring the CPU temperature will reset.

Now I'm not sure about my next step. If I return the Receptor to the distributor I will need a wait for a week or more. If I buy a CPU fun and I install I will solve the problem, but I'm not sure if this will avoid the guarantee.

Today is holiday in Madrid, my city. So Wednesday will bring the answer.
Rick
Muse Research

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Hi rwilson,

don't worry... you're not alone :(

I had many problems to work correctly with my plugins too.

I have problems with iLock system and plugin I already bought.

I had some plugin in non-receptorized version I can't install and don't work correctly because a receptorized version exist... Argh! I really dislike this iLock fuc*** system !

This is the principal reason I resell my Receptor.
(I had prefered to bought another concurent product)

But I have another problem...

How change information for register and owner of iLock on plugorama website ???!!

Receptor is a real good concept and would be perfect without restricting things... Why use a open OS with so much restrictions.

Perhaps in 2 or 3 next generations...

Bye
Spid

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SpIdErWeB wrote:Hi rwilson,

don't worry... you're not alone :(

I had many problems to work correctly with my plugins too.

I have problems with iLock system and plugin I already bought.

I had some plugin in non-receptorized version I can't install and don't work correctly because a receptorized version exist... Argh! I really dislike this iLock fuc*** system !

This is the principal reason I resell my Receptor.
(I had prefered to bought another concurent product)

But I have another problem...

How change information for register and owner of iLock on plugorama website ???!!

Receptor is a real good concept and would be perfect without restricting things... Why use a open OS with so much restrictions.

Perhaps in 2 or 3 next generations...

Bye
Spid
well...if you recall my unsupported plugin thread, I had the same problem when due to my experiments, :oops: I lost ALL my premium plugins. But I got help right away and they made a fix that worked.I have all my plugins back. I would contact Muse before giving up. Although it has the iLock system, you can still do quite a bit with it.

TC

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yeap Tim, I remember that well.

But, I don't want to spent all my time to fix problem... I want to play, not do technic.

Don't worry, I will take a look on evolutivity in this forum :)

Thanks
Spid

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tconrardy wrote:Although it has the iLock system, you can still do quite a bit with it.
That is true, to some extent.

But a protection system should be unobtrusive for legitimate users, not a source of extra aggravation. So far, the combo iLock/Muse software has been everything but unobtrusive.

For example, you can run EVE but not the extra soundsets. What's the point ?!

With Open Labs now shipping the OMX, running Windows and iLock-less, the only thing going for the Receptor is its price.

I could well be wrong but news is spreading fast that the Receptor has too many teething problems. Personally, I wanted one but with all I read and chats I had with owners, I'm going to sit on the fence right now and wait to see how things evolve.

And I believe many among us (KvR members) are reasoning like that!

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We are working on several fixes including allowing installation of new sets for EVE. If you are willing to beta test we could send you the fix a few weeks earlier than the official release.

Dan
Dan Timis
Software Developer
Muse Research, Inc.

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No thanks Dan,

I'm decided to resell it now.

Because, it's _not_ a problem with EVE only.

Like francois-uk said, the system sould be unobtrusive.

And even you're working on EVE and it will working soon, what will be the future problem ?

Is my future plugin will working in Receptor ?

Will it be always this question before buying and using one, mostly when the website announce the entire compatibility with all Windows VST 2.0 plugins ?

No thanks, I don't wait on fixbug for each plugin, I don't want to wait and pray for any plugins...

Like I said before, I don't want to do technic, but I want to play.

Sorry for this bad post, but I think manufacture need to know all point of view, even the most bad.

Bye
Spid

PS: Excuse me again for my english, it's not my native language.

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I'm sorry to hear that. It means we will have to work extra hard to bring you back.
Dan Timis
Software Developer
Muse Research, Inc.

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Maybe you can have a Receptor version without Ilok?

Btw, hi Dan!


rwilson... Ray? 1 post?

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I've been working with RECEPTOR for several hours. suddenly it crashes. i can't switch it on again until I unplug the AC power.
overheat ? (my receptor is in case, front and back doors open)

what's wrong here ?

rob

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Robert Karasek wrote:I've been working with RECEPTOR for several hours. suddenly it crashes. i can't switch it on again until I unplug the AC power.
overheat ? (my receptor is in case, front and back doors open)

what's wrong here ?

rob
There are (at least ) 2 things that do this to me, which I am finally learning to avoid before doing.
1. If I am in the edit window for a plug and load
a different multi via the receptor front panel that doesn't contain that plug. (THis freezes the unit and I have to pull the power cord out)
2. Loading a multi with a large sample set while another such multi is loaded.(This does an auto- reboot)

You may be doing neither f these things, but it might be something procedural that is crashing you - or - you could, as you say, be overheating.

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PhilAiken wrote: There are (at least ) 2 things that do this to me, which I am finally learning to avoid before doing.
1. If I am in the edit window for a plug and load
a different multi via the receptor front panel that doesn't contain that plug. (THis freezes the unit and I have to pull the power cord out)
I can't confirm this in my case. but good to know :-o
PhilAiken wrote: 2. Loading a multi with a large sample set while another such multi is loaded.(This does an auto- reboot)
well, I had been using "sfz" (4 channels). the samples were abot 5 MB each. the samples were stored on an external usb-drive.
maybe that's already too much ?
well, maybe I should upgrade the RAM...

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Robert,

It sounds like the CPU is overheating, I'll send you another email on how to handle this.
Robert Karasek wrote:I've been working with RECEPTOR for several hours. suddenly it crashes. i can't switch it on again until I unplug the AC power.
overheat ? (my receptor is in case, front and back doors open)

what's wrong here ?

rob
Rick
Muse Research

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