[updated 201208]We now have more than a hundred users with non-working email accounts.
If you haven't provided us with your new email address yet, be sure to do so.
If our messages are not in the spam bin, please use a different email address from a different mail service provider to contact us, or send us a private message here. And please remember we always reply to our customers within a day or two at most - if it takes longer than that, don't hesitate to contact us again via other means.
A longer description on the situation:
We still do not fully understand the causes of the trouble. A few possible causes:
1. There's a spammer who has been faking our domain name to send out mass spams all over the world in the past year, hence getting our domain banned by some ISPs. Nothing we can do about it...
2. Some ISPs do active filtering on incoming emails yet they do not let their users know. They may be using some filter criteria that simply mistake our messages as spam too. And some ISPs may be using only one DNSBL list as the source for filtering, and that can cause trouble as well. Again, nothing we can do about all these things.
If any of you needs a Gmail account, just drop me a PM or message and I'll send you an invite. *Note that Gmail will filter our messages as spam by default too. But at least Gmail still saves our messages to your account's spam bin.
