Syntronik 2 Discussions

[Teksonik]

IK can clearly sell stuff for cheap if they don't have to invest a lot in QA testing. Their products will never be released 100% bug free. But for the money, they are very usable.

The problem is IK is back to selling Syntronik 2 Max for $299.

Whoever is unfortunate enough to buy it at that price still has to deal with all the bugs, bad samples, missing features, lack of real support, and the general apathy of IK to customer satisfaction.

I would never be silly enough to pay almost three hundred dollars for it but if I had I would be beyond upset at the poor quality of the product.

IK gets away with being incredibly sloppy by offering their stuff at bargain basement prices and we let it slide because it's only a few dollars but when those prices go back up there really is no excuse for selling such sloppy products.

[zzz00m]

The reason I was thinking of waiting is it seems there are a bunch of bugs in the multis and I like to avoid tech issue if I can. So, maybe if I wait they will be fixed. (Wishful thinking?).

Likely a fantasy to wait for fixes. But the multi bugs are not widespread, just sporadic.

I dont think that "sporadic" is a good issue presentation with regard to "the multis bugs"!

I should have clarified that I was only referring to the v2 multis. I don't use the v1 multis. And the ones that i checked, I only tested to see if they loaded the instruments without crashing.

[kevvvvv]

Do IK have any reply to this?

[pamier242]

All in all, I was decently happy to get access to some Moog Source waveforms for $35.

I think that's the Blue Monday bass synth and perhaps on some early live Depeche Mode. I haven't seen that anywhere else.

[Teksonik]

Do IK have any reply to this?

No, the only response you get is "open a support ticket" which based on my experience is an utter waste of time.

I can see support tickets if someone has an issue with a purchase or serial number but they are the least efficient way of solving technical issues.

A lot of us have spent considerable time testing and reporting issues in this thread but IK refuses to allow their support staff to interact with end users even on their own forums.

In the end it's only IK's reputation for customer support that is damaged.

[Peter - IK Multimedia]

Do IK have any reply to this?

I know that reports of issues are being replied to and handled. The Windows installers for Syner-V parts 3&4 and GS-V part 4 are updated and uploaded. Mac versions will be uploaded soon. I know that some multi issues have also been reported and are being worked on. I sent some details to be sure they were aware of crashing instead of error messages and similar too.

[Peter - IK Multimedia]

Nobody is refusing anything. Third party forums are a terrible medium for direct technical support. I know you disagree. Sorry to hear that, but reporting issues via a ticketing system is the best way to get those issues resolved here, even if I can (and obviously do) supplement that by relaying information.

I'm glad you are so concerned with our reputation, though, I'll relay that to the team too.

[jamcat]

IK can clearly sell stuff for cheap if they don't have to invest a lot in QA testing. Their products will never be released 100% bug free. But for the money, they are very usable.

The problem is IK is back to selling Syntronik 2 Max for $299.

Whoever is unfortunate enough to buy it at that price still has to deal with all the bugs, bad samples, missing features, lack of real support, and the general apathy of IK to customer satisfaction.

IK isn’t apathetic towards customer satisfaction. They are passionately opposed to it!

[Teksonik]

Third party forums are a terrible medium for direct technical support. I know you disagree

I disagree based on having actually done tech support in this field. Tickets are the least efficient way of dealing with tech issues. Period. The fact that so many bugs and issues still exist with IK software simply confirms that fact.

Sorry to hear that, but reporting issues via a ticketing system is the best way to get those issues resolved here, even if I can (and obviously do) supplement that by relaying information.

So why not have someone from your tech support department at least peruse the forums? There is a lot of useful information to be found. It could cut down on the number of tickets support has to deal with and in the end cut down on response time.

What you're asking the end users to do is take time out of their day to fill out a form with their serial number, operating system and version number, DAW and version number, etc etc etc just for a simple question and you're asking every user to do the same thing for the same question. That is horribly inefficient and quite frankly disrespectful to your user base.

We joke about KVR being IK's free beta testing team but in reality that's exactly what it feels like.

I'm glad you are so concerned with our reputation, though, I'll relay that to the team too.

It's a shame you're not equally concerned about your own reputation.

[Opil]

Do IK have any reply to this?

Nothing since the May 2, 2022 when i have opened a ticket in the IK Support and reported it here https://cgi.ikmultimedia.com/ikforum/vi ... 12&t=30034

and here:

I asked this earlier but does anyone find the presets to be way too hot? Even the Multis I did with Syntronik 1 are way over driven now.

Yes me too, in Syntronik 2 the multi preset is poor and distorded and is not on the same volume, you have a gap of 7 dB

Same on Reaper or Fl Studio and same with VST or VST3

And i have tested this on two computer!

I have reported this to IKM Support

[Opil]

Nothing since the May 2, 2022 when i have opened a ticket in the IK Support

IK Support answer me that this is a known issue and will soon be fixed.

[easyrider]

I have 4 Drives in my PC.

One is labeled Native Instruments, and that's where Native Access installs content by default, one (used to be) named "IK Multimedia" and that's where the SampleTank 3, 4, Philharmonik and Syntronik 1/2 content was installed. Once you do the initial install, all subsequent content installs will automatically suggest that location. I could literally keep my finger on the Enter Key and SampleTank expansion content would install to the correct location. The initial install location is written to the Registry, so future installs reference it.

There is literally 0 management involved in this. It manages itself. The only thing you have to do, is Label the Drive and set the content installation locations when you initially install the product (or in the Vendors Manager App - Native Access, UVI Portal, etc.).

Same for my other drive, labeled "EastWest." The Installation Manager just installs everything to the proper location once you set that in the settings.

I'm really just perplexed as to how any of this can be difficult or "hard to manage"...

For anyone who has used a PC this long. It was far more involved 20+ years ago.

You label your drives really?

Why would you want to do that?

Are you on windows?

Drives Labeled only contain products from that vendor, because the space requirements for each are significant. So, I don't put multiple on the same SSD. I put them on their own SSDs.

3x 1TB SATA3 SSDs is cheaper than 1x 4TB NVMe SSD (more is bandwidth needed if throwing EVERYTHING onto the same drive).

"Native Instruments" only has Komplete Ultimate Collector's Edition (850GB+) and whatever else I buy from Native Instruments (Expansion Packs, etc.).

"EastWest" only has EastWest Orchestral Libraries on it.

"IK Multimedia" only had IK Multimedia Products on it, because those products use a ton of drive space. I'm pretty sure Total Studio MAX 3.5 is easily over 500GB, and likely closing in on a TB. Now, it's my generic "Content" Drive for OneDrive and other smaller Sample Library Folders (i.e. UVI Falcon Content).

I' on Windows, but I did the same on macOS. I used to use macOS. I've always maintained a similar way or organizing this stuff.

General data does not go on those drives. They are for sample libraries only. Nothing else.

When you have 4-5 drives in your system, actual volume labels are a lot more useful (and informative) than Drive Letters.

I have 4 SSD’S in my system not including the OS drive which is a 2TB Nvme.

Your method is a PITA and a waste of time.

I have my SSD’S pooled together for my sample libraries into one 10TB volume and one drive letter :X

Makes backups easier and everything else easier.

I use Stablebit drivepool and it’s brilliant. I can add disks to the pool and remove disks from the pool…in seconds.

No messing with multiple drive letters and naming Hardrives faff.

[Opil]

...
5) i don't know if you talk of "Digital transformed" and "Laser sticks" presets of 99 synth but yes the Filter section is broken in Syntronik 2!

For this preset, it's besause the "o-type" bandpass filter is broken for all Syntronik 1 presets loaded in syntronik 2.

And the "o-type" low pass filter resonance is broken too for all Syntronik 1 presets loaded in syntronik 2

There is a lot of syntronik 1 presets with o-type filter Low Pass or Band Pass

Can you confirme:
-That the LPF "O-type filter" resonance don't work on any syntronik 1 preset loaded in Syntronik 2
-And that the BPF "O-type filter" cut off, resonance and filter AHDSR envelope don't work on any syntronik 1 preset loaded in Syntronik 2
Try any of the syntronik 1 preset for this.
Thanks!

I've give it a test when I boot the studio in a few minutes.

Ok I can confirm that with at lease one Syntronik 1 preset in Syntronik 2.

I used the simple OXa preset "SAW OXa" and in S2 the LPF "O-type filter" resonance doesn't work but in S1 with the same preset it does work.

I can also confirm that BPF "O-type filter" cut off, resonance and filter AHDSR envelope don't work. You can turn all the knobs in the Filter Envelope to zero including the amount and it makes no difference. Again they work fine in S1....

Good catch. Looks like you've found some more bugs.

Thanks Teksonik!

Yes, i found more bugs

1- When you set the LPF "O-type" filter resonance to 0 in Syntronik 1 and syntronik 2 for the same preset you can hear a difference again, there is a mess with the filter velocity sensibility, filter amount and filter envelope:

If you set the cut-off to 590Hz and the filter velocity sensibility to 1 on Syntronik 1 and Syntronik 2, for approach to the Syntronik 1 sound you must shift the filter velocity sensibility at -1,3 on Syntronik 2 but it is still not perfect because may be the envelope filter amount or the AHDSR filter envelope itself(if you play with the attack or an another filter envelope parameter you can hear that the timings are not the same)

By the way there is already diference between the "Fat Resonant Bass" filter preset parameters:

On syntronik 1 cut-off = 6khz, drive = 5 and vel = 1 but on syntronik 2 cut-off = 5.99khz, drive = 4 and vel = 0.96

And i have also the felling that the "round robin" are not the same between Syntronik 1 and Syntronik 2 when you are in this LPF "O-type" filter!


2- On syntronik 2 presets the 6dB LPF "C-type" filter resonance don't work
On syntronik 2 presets the 6dB HPF "C-type" filter resonance don't work

There is not any 6dB LPF "C-type" filter and any HPF "C-type" filter in syntronik 1 this is part of the new functionality of Syntronik 2!


3- "the inability to switch between filter slopes in the C-type and R-type filters" in the synth panel with syntronik 1 and syntronik 2 presets

=> it's a display bug only, when you try to slide the slope faders it move just a little but dont go the correct position but you can hear a little change.

This display bug occur too with Syntronik 2 presets:

Try the SH-V "Castel Analog Bass" and try to change the slope of the 'R-types"... you see the same thing but if you go to the new panel edit and visualize the filter you can see that the slope has changed and you can change the slope directly here too.

And i have found more like:
-On syntronik 2 presets the 6dB HPF "O-type" filter resonance don't work => there is not any 6dB HPF "O-type" filter slope for the syntronik 1 presets

-On syntronik 2 presets the 6dB HPF "Classic" filter resonance don't work => the 6dB HPF "classic" filter resonance is disabled for the syntronik 1 presets

And thanks to you i have find an another "display bug only" on the 99 synth panel!
If you load a syntronik 1 preset in syntronik 2 and go to the synth panel:
-if you choose O-type filter (lowpass, bandpass, highpass, notch) you can't see the slope( in syntronik 1 yes, it's a 12dB)
-if you choose R-type or C-type filter you have the choice between two slope 6 or 12 but in syntronik 1 it's 12 or 24!

I think it's only a display bug because the 6 dB slope of syntronik 2 sound the same that the 12 dB slope of syntronik 1 and the same between the 12 dB and the 24 dB slope of syntronik 1.


But only small amout of people seem to care about what they hear does not correspond with what the designers have programmed

IK Support answer me for these filter bugs that "they will be working to resolve these as quickly as possible with the next release"

[Scotty]

I’ve noticed that several IK Syntronik 1 and 2 synths had instrument updates available on the web in the resources tab of my products when you log in to the IK website.

1. Are these updates necessary or are they handled by the IK Product Manager and are redundant?

2. Confusingly several PC downloads in this resources tab are actually mislabelled Mac dmg files. What is up with that?

3 Is it expected behaviour that Syntronik 2 only plays Syntronik 1 presets or should the original editor open (I am aware there are playback glitches which are being addressed by Ik. I am wondering if I should be able to see the original Syntronik 1 editor in Syntronik

4. If "yes" to question 3, is there a link which explains how to get this working. For me I can only hear the Syntronik 1 presets and not open up an editor for them in Syntronik II. I do own Syntronik 1 and it is installed.

I don't need someone to type out a paragraph or write a manual for me. A link to the posts where this is discussed or clarified would help.

Apologies if this has been asked previously. I have read much of this thread and have either missed the answers or they haven’t been asked. Any guidance or links to help are appreciated.

Many thanks - Scott

[zzz00m]

3 Is it expected behaviour that Syntronik 2 only plays Syntronik 1 presets or should the original editor open (I am aware there are playback glitches which are being addressed by Ik. I am wondering if I should be able to see the original Syntronik 1 editor in Syntronik

Everything that you could do with a Syn 1 preset is available in the Syn 2 UI. No need to launch the former Syn 1 UI any longer.

There was no "editor" in Syn 1, only the faux legacy instrument front panel with the knobs and buttons, etc. to adjust synth parameters. That view is still available in Syn 2.