[Fixed in 4.4] Weird bug: latest "Spectral Suite" update not included in upgrade plan

[elnn]

Now to all those fanbois who were calling people who complained "children" or "childish" or accusing them of "crying" or "whining" you own them an apology. Go on, say you're sorry now.

You can see what happens when people passionately defend what is right and fair.

People could have 'defended passionately' with polite and respectful discourse instead of acting like a bunch of cnts. Would have been just the same response from Bitwig.

Now we get an mob of entitled uncouth plonkers thinking it was their anger and vitiriol that made Bitwig walk back this obvious misjudgment.

Respectful communication and manners are free, people.

Yes. Fair warning. For their tone some BW community individuals should even apologize to BW.

I agree. Bitwig’s done their part. Any spiteful language is wrong. It’s only appropriate its owners do their part, as well. oh well.

[PieBerger]

People could have 'defended passionately' with polite and respectful discourse instead of acting like a bunch of cnts. Would have been just the same response from Bitwig.

Now we get an mob of entitled uncouth plonkers thinking it was their anger and vitiriol that made Bitwig walk back this obvious misjudgment.

Respectful communication and manners are free, people.

Perhaps we have been reading different threads but the vast majority of the discussion I have seen in this one has been polite but firm. I've not seen much evidence of 'a bunch of cnts' or 'an mob of entitled uncouth plonkers thinking it was their anger and vitiriol'.

There are always exceptions of course but you seem to want to tar the 99% who simply wanted what they paid for with the same brush as the 1% of people who may have gone a bit too far.

There was that one commentator who was off the walls nuts and _leras seems to be using them as the yardstick for some reason. I agree, discussion, even allowing for the usual KVR flair, has been on point for the most part.

Even though I never received any reply, I like to think that the firm but fair email I (and possibly others) wrote in, probably did more to convince them to change their minds, than any ranting on forums, polite or otherwise.

[Etienne1973]

Now to all those fanbois who were calling people who complained "children" or "childish" or accusing them of "crying" or "whining" you own them an apology. Go on, say you're sorry now.

You can see what happens when people passionately defend what is right and fair.

People could have 'defended passionately' with polite and respectful discourse instead of acting like a bunch of cnts. Would have been just the same response from Bitwig.

Now we get an mob of entitled uncouth plonkers thinking it was their anger and vitiriol that made Bitwig walk back this obvious misjudgment.

Respectful communication and manners are free, people.

Yes. Fair warning. For their tone some BW community individuals should even apologize to BW.

I agree. Bitwig’s done their part. Any spiteful language is wrong. It’s only appropriate its owners do their part, as well. oh well.

Agreed. BW made a big mistake just to think they can lift the already expensive price tag for their product. But the community had very strong arguments right from start on its side. So BW was/is in the weaker position. Low-level human instincts in all directions make the world go round imo. That's sad imo.

[aMUSEd]

Alls well that ends well

[kultschar]

Some of the trolls prob didn't own BitWig

[Phil B]

Now to all those fanbois who were calling people who complained "children" or "childish" or accusing them of "crying" or "whining" you own them an apology. Go on, say you're sorry now.

You can see what happens when people passionately defend what is right and fair.

People could have 'defended passionately' with polite and respectful discourse instead of acting like a bunch of cnts. Would have been just the same response from Bitwig.

Now we get an mob of entitled uncouth plonkers thinking it was their anger and vitiriol that made Bitwig walk back this obvious misjudgment.

Respectful communication and manners are free, people.

You have been, and continue to be, a beacon of negativity in this thread

[seipster]

I.LOVE.BITWIG

[kultschar]

Renewal up in Jan 23. Decided to renew now with the good news to show some appreciation they didn't stick to their guns

[gnu23]

Just glad it's over.

[Teksonik]

My point is you were on no more higher moral ground than anyone else. I hope you can get that fact out of all of this.

It's true. I teased some of the vitriolic behaviour.

No, you are guilty of exactly the same behavior that you have accused others of but you just haven't understood that fact yet.

Respectful communication and manners are free, people.

You and others were disrespectful and lacking manners as well by calling those who complained children or loonies or crazies etc. That shouldn't be hard to see.

Anyway Bitwig disrespected their paying customers and quite possibly broke contract law as well.

If you thought the response to that was going to be cotton candy and rainbows then I think your expectations were not realistic.

At any rate those reactions, not just here but across the internet worked to force Bitwig to fix their mistakes which they most certainly would not have done without the backlash or they wouldn't have made those mistakes in the first place.

So perhaps it's time for the Mods to lock some of these threads so we can put this all behind us.

Bitwig deserves a second chance and a fresh start but be aware that any such action by any developer in the future will generate a similar reaction from the people who fuel this industry....the paying customers.

So with that said I'm out of here. Let's all move on.

[Echoes in the Attic]

Hats off to Bitwig for putting things right and honouring existing upgrade plans. The statement that all devices will be included in upgrade plans going forward went even further than I thought they might.

So when they put the price up for the yearly plan (to keep up with inflation), I'm looking forward to the thread demanding that they separate specialized tools that many people might not want, from the core application, so as to bring the price back down.

Yes and they could have done something like this if they'd only approached it the right way - which would have involved honouring active upgrade plans till they expire, then on renewal having two options - a 'core only' option that was cheaper than the current upgrade plan and an 'all devices" option that was more expensive than the current plan. Perhaps with the option to buy specific devices individually if you are on core only. I don't think people would have had a problem with that, as long as it was communicated well.

Anyway what's done is done and they have made good so all is well.

I agree totally. After thinking on it a bit, it seems almost too obvious. They could have announced a separate stream of yearly updates that took effect the next time you buy a plan, so existing plans get everything until they need to update. Maybe that's what they'll do, but with this backlash, I have to wonder if they'll be too scared to try in the future. Really too bad they just sprung it on everyone so suddenly. There are definitely good arguments for separating licenses so that people pay for what they need. And I want them to survive as a company so hopefully they find the right balance.

[ozonepaul]

That said - I do not like that some content creators where caught in the crossfire (although they where partly to blame for that themselves by making fools of people that protested). People there crossed the border just too far. I hope things will normalize, although I think those scars will be seen for (long) while.

What about the poor Bitwig team on the end of this nonsense?

They're not fair target just because people can't regulate their behaviour.

Based on your comments here, I'm pretty sure self awareness is not your biggest strength. I think you need to look deep in the mirror and reflect on your own behavior regulatory problems.

I followed very closely most of this discussion. 99% of the people criticizing Bitwig's payed add-on "new product" move were very polite and civil. They just addressed their concerns, their frustrations and the reasons behind their dissatisfaction and anger. Hardly anyone wanted to cause financial damage, hardly anyone wanted revenge on Bitwig... they just wanted some honest and effective communication from them, and some form of course correction.
On the contrary, even though they represented way less than 5% of the messages/posts here, more than half of those posts defending Bitwig's move were very rude and aggressive, as some imbecile troll looking for a fight for absolutely no reason. They never responded to any logical arguments (eg. when people pointed at the communication errors made by Bitwig), more often than not they just insulted people eg. like you just did when talking about Bitwig youtubers as "jumping ship like rats". Do you think that's the appropriate language to sort out any disagreement? Do you think your attitude/language added anything to this conversation?
Please, just grab a mirror before you start a lecture on how others should "regulate their behaviour".

[wilkins_micawber]

I would have rather that Bitwig made their prior upgrade plan holders whole by giving them free addons for the rest of their contract period while enforcing paid addons for new upgrade plan purchasers. I don't see this as a win/win. It's a win/lose for Bitwig and possibly a lose/lose for those of us willing to pay more money for more features released sooner.

Their actual response is one of many acceptable ones, however, and I'm glad noone's put in the position of needing to discontinue their use of Bitwig. It's a little spooky they wanted to charge for paid addons in the first place and one has to wonder why.

[simmo75]

That said - I do not like that some content creators where caught in the crossfire (although they where partly to blame for that themselves by making fools of people that protested). People there crossed the border just too far. I hope things will normalize, although I think those scars will be seen for (long) while.

What about the poor Bitwig team on the end of this nonsense?

They're not fair target just because people can't regulate their behaviour.

Based on your comments here, I'm pretty sure self awareness is not your biggest strength. I think you need to look deep in the mirror and reflect on your own behavior regulatory problems.

I followed closely most of this discussion, 99% of the people criticizing Bitwig's payed add-on "new product" move were very polite and civil. They just addressed their concerns. On the contrary, more than half of the people defending Bitwig's move were very rude and aggressive, often behaving as some kind of a troll.

Oh my, _leras needs a hot cuppa tea… hahaha!

Well done Bitwig, you did the right thing, thanks

[Slacks]

Bitwig users are passionate, idealistic and uncompromising. We shouldn't want it any other way. Sure we're a pain in the ass but an emotionally-charged highly-involved user base can make Bitwig better than most. Now might be a good time for all you lapsed subscribers to get up to date and join in. Who knows, maybe Bitwig users can also be appreciative