Zebra 3 and Zebra Legacy

[morelia]

Thanks, I must have messed something up as I can't find the factory library.

Maybe you simply didn't install the factory presets? There's a presets option in the installer.
You can also contact our support if you need further help.
https://u-he.com/support/#contact

I saw that and selected it. I'll have a better look and if its not just old man vision I'll contact support.

[eytanmich123]

They kinda "hidden" within the "Lagacy" folder in Zebra2\user folder

[soundof]

It's incredible how so many are triggered on here because of a very logical question, logic has escaped a few it seems! Getting so defensive about "value for money" bla bla bla! No doubt U-He will generate a number of new sales because of this offer, and specifically because of this offer for Zebra Legacy, and the only reason I bought it was because of the price! I don't care how many preset banks are offered or how much they were previously, it's about the cost right now of the package, it was to entice people to purchase it, it worked on me as I'm sure it'll work on few more!
I wasn't even aware that v3 may be coming out soon as I haven't followed the U-He exclusive news, seems the U-He official support forum is here and I found this out today!
I think all U-He products were 50% off last year via Native Instruments, I suppose by the silly arguments made here about value for money, those customers will not be entitled to the same upgrade path as those who paid the full price!
Remember, this is software, the code has already been programmed, they're not doing anything extra for me or the next customer, not like a physical product! Just a case of automatically sending me the registration details.
I have purchased lots of plugins over the years, vast majority on sale as I am a sucker for sales, but I could have gone by without getting Zebra (this VST is from 2003 I believe) as I have for all those years, but I sent some money to U-He because of this specific offer, I wouldn't have bought it at full price, else I would have done it by now considering it's age!
I do not need to get the upgrade to v3 as I am sure the current version will carry on working for years to come, but surely it's logical that a reasonable upgrade path is made possible for all Zebra owners, not just some! If not, it should be on the product page that no product upgrade path is available for Zebra Legacy owners, not on the news page, not any forum, right where the button to add to cart or top of the page for the Zebra Legacy product which is where most people will likely end up when they see the offer!
I saw it on the main KVR News page, clicked on the link, then clicked on Zebra Legacy on the U-He website and bought it, no mention of no upgrade path anywhere on that page!

The information is out there, is your job to do the due diligence and look for them. Do you expect U-he and other companies to send spam emails and knock on each door to everyone in all corners of the world and tell them all of their company news?

Ever heard of a loyalty discount? You only think for yourself, don't make it sound like it's some justice or logical bs.

Because on the flip side, the other side of the people can also argue, why I should support this company at full price when the new customer can get the same or even better deal than the loyal customer been supporting u-he for ages.

Please stop all this whining.

Due diligence? What a poorly programmed BOT you are! You think I'm buying a company! Silly boy! What's with all the a**-kissing on this forum!
I got a life, I am not on here checking the latest development, I see a deal online, if I like it, I get it as I've done multiple times!
As it's software, there is pretty much always an upgrade path, and if U-He do not allow an upgrade path, at least the product page should contain that information and not to be sneaky about it, as vast majority will not be going through forums and news articles to find this out. All they have to do is add one line, top of the product page or near the "add to cart" button, at least that way, the buyers would be aware and can decide for themselves!
This would leave a bad taste in the mouth for new U-He customers, personally, I'm not that bothered, but it's about principles!
I bought Knif Audio Knifonium for $29, but it's selling for $299 now, I am still entitled to an upgrade when one becomes available, if there is a version 2 that is, no restriction as such!
Black Friday coming up, lots of sales, some have started already, any company that is sneaky and doesn't have the limitations specified on the product page is very sneaky, misleading and could actually harm their reputation!

[FapFilter]

I got a life

are you absolutely sure?

To me, your situation sounds like you were actively waiting for this bargain to happen for quite a while and put your order as soon as it was available.

Sorry, but at least in my opinion, the “fault“ * is on your end that you didn't inform yourself any further, as this info has really been around aswell, pretty much at the same time the €99 deal was announced.



* actually the fault isn't even that you got “betrayed“, so relax you've still got an insanely great deal.
It lies more in your entitled feeling that you're still in the right, despite making a not completely informed decision.
Don't worry, this happens to most human beings at one point or another

[andesiro]

Hi soundof,

Maybe a good point and U-He should think of a note on the homepage. But the sound makes the music. You accidentally missed something, ask politely, and maybe you can be helped...

But I don't think so in this case. Zebra2 + ZebraHZ + all Soundsets for 99€? There are many who have bought Zebra2 + ZebraHZ and have bought a lot of Soundsets additionally, sorry but that was expensive... Now do the math... All this for 99€! You are probably really happy right now

You also don't know if you want Zebra3 at all. So don't cry before the milk is spilled... Zebra3 may not be ready until 2025 And if you're lucky, there's an intro offer... maybe, maybe not

[Urs]

Hi people,

There is no need to drag this out forever.

When we informed people of the crossgrade options from the "expensive" version of Zebra2 to Zebra3, we were addressing the people who were still uncertain if they should buy Zebra2 or wait for Zebra Legacy. The information was meant to be a guide at the time, and now that this transition is over, it had outlived its purpose.

We understand that people might now wish to know what the situation is for Zebra Legacy, and we'll improve our communication with the next update of our website. We had planned to communicate it again when a page for Zebra3 emerges on our website, but okay, we can probably do this now, even if it is highly unusual to post such information for an unreleased product.

However, as for fairness (or "greed") and all that, I think nearly everything has been said and laid out in this thread. Instead of completely discontinuing Zebra2, we're keeping it alive. The price is very good, but "the catch" is real, and it is based on a lot of deliberations. We will not offend our most loyal users who spent several hundred Euros on Zebra by invalidating their investment. We think that if Zebra Legacy had cost 149€, maybe a 50€ discount towards Zebra3 might have been in order, but then we concluded that 99€ and no direct crossgrade path was way to go.

Thing is, at no time in the six or more months of communicating our plans has anyone objected to it. So we think it's the right decision.

Cheers,

- U

[Etienne1973]

We will not offend our most loyal users who spent several hundred Euros on Zebra by invalidating their investment.

That's the essence and why the whole Zebra matter is fair balanced for all.

[soundof]

I got a life

are you absolutely sure?

To me, your situation sounds like you were actively waiting for this bargain to happen for quite a while and put your order as soon as it was available.

Sorry, but at least in my opinion, the “fault“ * is on your end that you didn't inform yourself any further, as this info has really been around aswell, pretty much at the same time the €99 deal was announced.



* actually the fault isn't even that you got “betrayed“, so relax you've still got an insanely great deal.
It lies more in your entitled feeling that you're still in the right, despite making a not completely informed decision.
Don't worry, this happens to most human beings at one point or another

You think a lot, but know very little! I have not been waiting on this offer, literally I check out KVR newspage for new plugins etc every now and then, saw the Zebra Legacy, clicked on, saw the price, I thought it's tempting, clicked onto the U-he site, then Zebra Legacy product page and decided to get it there and then!
I don't think I am entitled to anything, nobody forced me to buy it, if anything, you're acting like you are entitled to be critical of me for pointing out an obvious flaw! It's like I hit your baby!

[soundof]

Hi people,

There is no need to drag this out forever.

When we informed people of the crossgrade options from the "expensive" version of Zebra2 to Zebra3, we were addressing the people who were still uncertain if they should buy Zebra2 or wait for Zebra Legacy. The information was meant to be a guide at the time, and now that this transition is over, it had outlived its purpose.

We understand that people might now wish to know what the situation is for Zebra Legacy, and we'll improve our communication with the next update of our website. We had planned to communicate it again when a page for Zebra3 emerges on our website, but okay, we can probably do this now, even if it is highly unusual to post such information for an unreleased product.

However, as for fairness (or "greed") and all that, I think nearly everything has been said and laid out in this thread. Instead of completely discontinuing Zebra2, we're keeping it alive. The price is very good, but "the catch" is real, and it is based on a lot of deliberations. We will not offend our most loyal users who spent several hundred Euros on Zebra by invalidating their investment. We think that if Zebra Legacy had cost 149€, maybe a 50€ discount towards Zebra3 might have been in order, but then we concluded that 99€ and no direct crossgrade path was way to go.

Thing is, at no time in the six or more months of communicating our plans has anyone objected to it. So we think it's the right decision.

Cheers,

- U

Thank you for acknowledging, I asked your customer support about this earlier, the assumption was made that I had signed up to your newsletter and followed you on social media etc, but I am a new customer, so none of that, therefore I wouldn't have known!
This part doesn't seem to make sense for a number of your followers on this forum!
It's a great deal, I am not arguing against it, just that it should be made clear on the actual product page because that is where, as a new customer, I went to, I didn't read the news, or this forum or any social media posts.

Thanks again!

[faultyline]

You speak for yourself not anyone else

I am also a new customer of u-he and I have no problem with the communication delivered about zebra legacy, and my tongue hasn’t gone anywhere near a butthole for many years

[sempondr]

...it should be made clear on the actual product page because that is where, as a new customer, I went to, I didn't read the news, or this forum or any social media posts.

Fair point, there should be a disclaimer on a product page that it's not upgradeable to Zebra 3.

[spacepluk]

Please stop, most companies don't even talk about future products... why should they put that in and hurt sales? If you're so unhappy ask for a refund and move on.

[joeyluck]

i dont remember the details tbh, was just a conversation about possible names, and he said okapi had come up.

Great minds... lol

[Double Tap]

Spectrasonics and Valhalla don't offer any sort of crossgrade path either and no discounts at all. I'm not sure if Serum 2 is likely to be an entirely new product or a free upgrade, but given that it seems intended to be an entirely new synth I wouldn't be surprised if it came with an entirely new price tag.

I think SoundOf is making an understandable comparison, but with the wrong type of product. I just paid to upgrade Shaperbox, which I don't mind since it's a good tool, but it's an iteration not an entirely new product. Many of the companies that do offer upgrade paths also tend to reshape their products much more regularly, add a tiny bit of value and get some cash - and to be fair, these are small companies and they need cash flow. Look at Bitwig's 20,000 types of delay unit. Some of the sample library people don't even update a product but just take the core sounds, do some work on scripting and then rebadge it. Urs could have taken Zebra 2, given it a new skin and tweaked some effects, called it Black And White Horse 1000 and sold it again. Even worse, we could be on U-he Update Plan 15.

Anyway, I still want to know if they've started work on Zebra Legacy 2 yet.

[joeyluck]

We think that if Zebra Legacy had cost 149€, maybe a 50€ discount towards Zebra3 might have been in order, but then we concluded that 99€ and no direct crossgrade path was way to go.

I think you all definitely made the best choice and I'm happy it will be accessible to more people at a lower price. And I'm thankful it's being kept alive!

I think when people look at the total value of these products before the release of Zebra Legacy, hopefully they'll see it as getting a huge discount upfront, rather than some discount later with another purchase.

Because if you go about it the other way, you'd probably have some people saying, "Agh they roped me in! Selling this to me only to dangle this offer in front of me!"