Anyone else unable to sign in to use their plugins?
- KVRian
- Topic Starter
- 764 posts since 11 Jun, 2020 from Woop Woop
I opened a support ticket a few days ago, just thought I'd see if anyone else had been hit with this issue.
My AIR plugins that are not connected to my inMusic account work fine, but those that are get directed to the sign in screen in the GUI and then I get a ""Oops! Something went wrong. Reason: The request could not be authorised" message when I click either 'Activate' or '10-day trial'. I am able to click on 'try unlicensed' and use that, but that comes with the white noise interruptions.
Anyone else got this and hopefully found a workaround?
My AIR plugins that are not connected to my inMusic account work fine, but those that are get directed to the sign in screen in the GUI and then I get a ""Oops! Something went wrong. Reason: The request could not be authorised" message when I click either 'Activate' or '10-day trial'. I am able to click on 'try unlicensed' and use that, but that comes with the white noise interruptions.
Anyone else got this and hopefully found a workaround?
"Like toilet paper, we're on a roll."
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- KVRer
- 1 posts since 7 Apr, 2023
Hey, I have exactly the same problem. We're you able to solve this?
There's no help from the support, I mean they do reply, but it makes me wonder if they actually read my messages at all.
There's no help from the support, I mean they do reply, but it makes me wonder if they actually read my messages at all.
- KVRian
- Topic Starter
- 764 posts since 11 Jun, 2020 from Woop Woop
Hi, just saw this. KVR doesn't notify the person you're responding to, unless you quote them in your message.
Yes, I was eventually able to solve the issue. The inMusic Software Center app needed updating.
"Like toilet paper, we're on a roll."
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- KVRer
- 5 posts since 12 Jul, 2006
I bought DB-33.
Can't login to the AIR website; enter my email to get my password, I get nothing.
InMusic "customer registration" doesn't work. Doesn't appear to actually be for customers.
........?????
Can't login to the AIR website; enter my email to get my password, I get nothing.
InMusic "customer registration" doesn't work. Doesn't appear to actually be for customers.
........?????
- KVRian
- 681 posts since 9 Jun, 2014 from UK
Did you purchase with Paypal sometimes this email is passed to us rather than the intended purchase email feel free to DM me and I will check it out for you.
Digital Team
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
- KVRian
- 681 posts since 9 Jun, 2014 from UK
DB-33 is not yet on the inMusic profile please visit https://airmusictech.onfastspring.com/account to obtain your purchase.chip mcdonald wrote: ↑Tue May 09, 2023 3:09 pm I bought DB-33.
Can't login to the AIR website; enter my email to get my password, I get nothing.
InMusic "customer registration" doesn't work. Doesn't appear to actually be for customers.
........?????
Digital Team
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
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- KVRAF
- 1913 posts since 12 Mar, 2004
Simon, any ideas when all the AIR stuff will be on the InMusic account? it is just a better experience all in to be honest.sbangs_air wrote: ↑Fri May 10, 2024 10:12 amDB-33 is not yet on the inMusic profile please visit https://airmusictech.onfastspring.com/account to obtain your purchase.chip mcdonald wrote: ↑Tue May 09, 2023 3:09 pm I bought DB-33.
Can't login to the AIR website; enter my email to get my password, I get nothing.
InMusic "customer registration" doesn't work. Doesn't appear to actually be for customers.
........?????
Duh
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- KVRer
- 1 posts since 18 Jan, 2022
Same problem here - bit of a disaster as I was doing the final mix on a track with the Mini and Stage Piano in when they both failed to authorise! I have those ones with Akai and the Flavor Pro, OP-4 and Organ with Air - they'd all been fine previously - ended up replacing Mini with Diva and Stage Piano with Pianoteq - didn't sound quite the same but got the mix done - super annoying though!