Alternatives to ShareIt/MyCommerce/Digital River

[alientec]

Did you go to a normal police station? Where, in case you are in Munich?

You can do it online, like I did.
viewtopic.php?p=9003324#p9003324

[barteko]

One can argue if "late" (still no) payment is a crime or not... probably not. But now, if they will not issue a correct Credit Note, cancelling that invoice, they will commit a crime.

Also not a lawyer here, but I don't think this is a criminal offense. They claim you have used your services and charge you, you say you haven't, and refuse to pay. If they want, they can go go court and sue you. Purely civil law.

Also, in Germany, corporate criminal law is non-existent. Only natural persons can commit crimes. So if you want to report someone to the police, it can only be a natural person, e.g. the CEO/manager. But as we know, that guy is far outside the country....

Yes, therefore disputing an automatically generated invoice is the way to go. If I did not dispute it, they could use it against me in court that I silently agreed to it. When I disputed it, somebody needs to review it (I do not care who... maybe even CFO), then that person will be responsible... that's the point.

Automated invoice "can" have errors and it's not any crime - like those wrongly counted support hours... they can say it's a bug in their system, or whatever mess they have. But once I pointed that out, they are now obliged to bring proof which they do not have. If they insist on it, they (the person) will commit the crime.

[alientec]

I've closed my account by 16th Nov 2024 using two registered letters (Einschreiben) and their Support-Center.

I do not use the customer panel anymore, since I do not want to be accused of using it, and I do not know if it's deactivated.

They send me still invoices - the last one yesterday - as if they completely ignore the contract termination.

Should I react to each invoice sent after the termination date, and explicitly deny it?

Is it legal in Germany to stalk sb with invoices for not provided services and later even sue him for not paying those invoices?

[IaES]

Anyone who received the invoice for platform fees. Did your invoice contain invoice/account numbers?

I'm trying to figure out if people who's accounts are closed received invoices without account/invoice numbes but those who's account is still active had the account/invoice number on their invoice?

[IaES]

The contract 6.3 says that "Tier 2" support cases will be billed at that 185p/h

But what is "Tier 2"

My understanding is that the widely accepted Support Tiers are:

Tier 1 - Basic Help desk resolution and service desk.

Tier 2 - In-Depth Technical support

So, if they helped me to set up something like an embedded checkout page then I would agree that is Tier 2 and they deserve payment for that level of assistance. I suspect that is where they originally intended their support charge to be used when they drew up the contract.

But since they layed off all their staff their system is just working on Auto Pilot like a Zombie.

Contacting them to ask "Where is my money". That is Tier 1 and should not be classed as Tier 2.

Tier 1 support is not chargeable.

But the zombie is just pumping out invoices simply for asking about an invoice which generates another invoice and so it goes on round and round forever.

[yps]

Anyone who received the invoice for platform fees. Did your invoice contain invoice/account numbers?

No invoice number on mine. Account was closed in October.

Invoice number is one of the mandatory details ("Pflichtangaben") of any invoice issued in Germany, so if you need another reason to dispute it, here you go.

Overall, it appears that hey had their developers quickly add the platform/support fee thing to the billing system when they decided to introduce it, but did not model closing of acccount, or late payments. In other words, they must keep our accounts open internally because there are pending credit notes or invoices, but as long as the accounts are in that halfway-open state, the system keeps billing fees.

[ChrisG_33_JB]

No number on the last 2 invoices here

[vvk]

Anyone who received the invoice for platform fees. Did your invoice contain invoice/account numbers?

There is no invoice number. There has been no response to our account closure request. We have sent the request by post to their office in Frankfurt, to their US lawyers, and have also submitted a ticket through their AI system.

[alexgn]

layoffs at DR seem to continue:
https://www.thelayoff.com/t/1wfx27Om

[HBaergroy]

Invoice received today for platform fee for December. Apparently they use the fast lane for this.
The invoice does not contain an invoice number or account number.
The email subject line does contain account and invoice number.
Account login is blocked.

[alexgn]

I have not received a invoice for December yet. May need to check all my Spam folders.

[barteko]

There is an invoice number, VAT IDs, company names, addresses, everything that makes it a valid invoice... if it was not against the agreement. No account number though.

[Christian67587]

My December invoice has neither an invoice number nor a bank account listed.
I'll ignore it and maybe write another letter telling them that I dispute it.

[barteko]

Back in October I tried to contact Public Prosecutor Office in Cologne... (https://www.sta-koeln.nrw.de/kontakt/em ... /index.php). Of course no feedback at all. I think such an institution should be interested in investigating possible fraud going on.

Please remember we're not disputing payment for some agreed work (like mowing a lawn, or painting a wall). DR withholds *physically* our funds, that was never theirs. They should have the money and just take their margin, then transfer the remainder to legal owners (us). They can hold some to handle chargebacks, or refunds, they can have currency exchange spread and so on... If they do not have the money, it means it was a ponzi scheme. That should be directly investigated and prosecuted by the prosecutor's office ex officio, once prosecutor is notified about such a possibility, especially directly backed by evidence.

What is more, DR gathered EU VAT for the purchases. I have a justified belief that DR might have not transferred the gathered VAT to EU authorities, thus even EPPO could be notified: https://www.eppo.europa.eu/en/reporting-crime-to-eppo (well, VAT offences > 10M EUR). No evidence is needed, just a fair belief, that's prosecutors role to proceed or not.

[IaES]

There is an invoice number, VAT IDs, company names, addresses, everything that makes it a valid invoice... if it was not against the agreement. No account number though.

Thank you barteko. That's what I'm asking about - The Invoice I got did not have any "Invoice#" number. It was just an empty space with the date to the right. I'm wondering why.