u-he

EyeCloud · Post by **EyeCloud** » Sun May 24, 2026 11:37 pm

Hi All

I pre-ordered Zebra 3 months ago, and held off from installing as I was planning on getting a new MacBook. I installed it yesterday along with Hive, Diva and Bazille, but now they are installed, none of them have any presets.

First thing I did was Google for some help, but didn't really find anything. I tried reinstalling all of the software and rebooted a few times. I don't see preset either in Ableton Live or Logic.

I'm on macOS Tahoe if that makes a difference.

Does anyone know what might be going on here? Apologies if this is a known issue with a documented resolution, but I can't seem to find anything.

Urs · Post by **Urs** » Mon May 25, 2026 6:43 am

You need to look for the presets in the plug-ins themselves. We have our own storage format (".h2p") which is text based and contains meta data that other preset formats don't offer.

If you prefer to browse in Logic or Ableton, there are easy ways to convert the entire preset library to .aupreset - but I'd love to encourage you to try our built-in browser first as it is specifically designed to organise and access our libraries.

EyeCloud · Post by **EyeCloud** » Mon May 25, 2026 2:05 pm

My apologies, I should have been more clear on this. I am opening the plugins in each of the DAWs, clicking the Presets button, and there are no presets. Each category shows a total of 0 in parentheses.

On my old MacBook the presets were available, but they are not on the new one. The only difference other than the MacBook itself is that the version of macOS is one higher (plus it’s now Zebra 3 rather than Zebra 2).

EyeCloud · Post by **EyeCloud** » Mon May 25, 2026 8:59 pm

In case I'm not explaining it clearly enough, here is a screenshot of what I see in Zebra (pretty much the same in other plugins).

aMUSEd · Post by **aMUSEd** » Mon May 25, 2026 9:44 pm

Are the hosts allowed full disk access?

I presume you have checked the preset files are actually installed on your hard drive in the correct locations?

EyeCloud · Post by **EyeCloud** » Mon May 25, 2026 10:37 pm

I used the defaults for each installation, and went back to reinstall in case I hadn’t checked the presets check box in each case.

I’m not sure where the files should be installed, but I would think the defaults would be safe, and that’s exactly what I did on my prior MacBook and I could see the presets on that.

In general I install everything to be available to all users, and haven’t received any permissions error messages at any point.

Urs · Post by **Urs** » Mon May 25, 2026 10:45 pm

That is weird... please contact our support team, IDK if they read here atm...

EyeCloud · Post by **EyeCloud** » Mon May 25, 2026 10:52 pm

OK, thank you. I was wondering if I had missed a known issue and there would be an easy fix.

Urs · Post by **Urs** » Mon May 25, 2026 11:06 pm

Hey, if you save a preset... does it get saved and can you recall it?

EyeCloud · Post by **EyeCloud** » Mon May 25, 2026 11:14 pm

I’ll try that in a few minutes.

EyeCloud · Post by **EyeCloud** » Mon May 25, 2026 11:28 pm

Urs wrote: Mon May 25, 2026 11:06 pm Hey, if you save a preset... does it get saved and can you recall it?

Yes, I saved a preset in Zebra and Diva, shut down everything and rebooted, and I could recall both presets.

rACatkvr · Post by **rACatkvr** » Tue May 26, 2026 8:28 am

Z3 and Tahoe here with no problems: so unfortunately it looks like you have the issue by yourself @Eyecloud.

tasmaniandevil · Post by **tasmaniandevil** » Tue May 26, 2026 10:25 am

You can contact our support, and we'll figure it out. Most likely it's a permission issue.

EyeCloud · Post by **EyeCloud** » Tue May 26, 2026 10:41 am

OK, thanks. I’ll do that when I’m back from work later.

EyeCloud · Post by **EyeCloud** » Thu May 28, 2026 1:53 pm

Update - looks like the issue is resolved, and was down to permissions on the presets folder.

Many thanks to all you helped with this!

u-he

KVR Audio

Solved: Zebra 3 Preset Library missing