Unable to register new receptor - about over it now

[pianodano]

This message has been editted after much more trial. Just my musings concerning Receptor.

Hello,

I am really at my wits end in trying to register my Receptor on the Plugorama site. Reg process absolutey will not accept my Receptor ser#/ID#. I have tried countless times. I keep receiving a "serial # pair error" message.

I bought what was supposed to be the bundle with Collosus preinstalled. Well Collosus was not installed and I cannot now install it without the so called "helper" file. Can't dload that because I can't register Receptor. Receptor came with v1.0 software. I see at plugorama v 1.3 is available. Why would a receptor that was just shipped this week have outdated software? Can't dload 1.3 either.

So what is the point of all this craziness. I find I can't register anything at Plugorama until I have registered the stupid ilok (pace) dongle. My understanding is that I don't even need the ilok for my EW librairies. I surely don't give a whoot about the freeware plugins that are being given away with Receptor . Why would anybody care about registering something that is free? And if you don't own a Receptor why would you want the helper files or latest revisions. And tell me again about Receptor running standard VST's.

To top it all off, why in the world would Muse need a 12 digit alpha numeric serial # <and> a 12 digit alpha numeric ID number? Simple math determines trillions of combinations. Do they really expect to sell that many ? A five digit numeric serial number would have allowed for the sale of 99,000.
The manufacturers have gone nuts with this computer crap it seems to me sometimes.

And were is the uniwire "driver" or VST ??? IT ain't (apparently) on any files on my Muse disc. Uniwire is just about the only reason I bought receptor.

In closing, I have bought and paid for this piece. I distinctly remember reading that it would make life simplier for us musicians. It's for sure on it's way back if I don't get her running tomorrow

IF anyone here can help me figure out why the thing can't be registered, I would be very appreciative.

Thanks

Danny

[rtucker55]

Danny,
I know it is not much help today but, I would give the guys at Muse a call first thing Monday. They have been very helpfull on the phone and I have always had someone answer within a few rings. My receptor is about a month old and it came with v1.3 on it.
,rick

[pianodano]

Rick,

Thanks, yep that's all that is left to do.

Danny

[DanTimis]

I'm sorry for your troubles. Please call tech support on Monday morning and we will straighten out all problems. Unfortunately there is nothing that can be done today.

[pianodano]

Dan,

Thanks for the reply, but if I may be so bold... I have been in business for over 15 years. Guess what? My customers have no problem at all calling me on Sunday. I suppose you guys run a "real" business. Unfortunately, because I am in business, today is the only opportunity I had to get it running. Oh well, it seemed like it was the right piece for me at the time. The first of several I had thought, especially with EW pushing it.

Regards,

Danny

[DanTimis]

I just sent you a private message with info on how to contact me tonight. Hopefully that would take care of this pressing problem.

About the availability of customer support, first we are a real business. Second, if you run a home-based business you can be available 24/7, but if you are sick, go on vacation, or take the week-end to attend your cousin's wedding, who is going to answer the phone? One advantage of running a real business is that we can have a couple of people on vacation, a couple of people sick, someone on a business trip, and there will be always someone to answer the phone Monday through Friday between 9 AM and 5 PM Pacific.

[DanTimis]

I hit "Submit" prematurely.

On the other hand, the advantage of having a small business is that we do help people outiside of business hours, if we can. There is no guarantee, but we try.

[CrownRoyal]

This message has been editted after much more trial. Just my musings concerning Receptor.

Hello,

I am really at my wits end in trying to register my Receptor on the Plugorama site. Reg process absolutey will not accept my Receptor ser#/ID#. I have tried countless times. I keep receiving a "serial # pair error" message.

Thanks

Danny

I think I can give you a little insight on the serial number thing. Maybe is has nothing to do with the amount of Receptors they plan on selling. Maybe it's for tracking things in a database? At work, I design hardware and each part gets a unique name. I use alpha/numeric naming, too. Like Ford, I use a letter for the year it was designed, a letter for what division of the company (commercial/military), the job number and then the serial (meaning the next available number in my database) number. Then I give the thing a name, too! Believe me, it helps tracking stuff. Over the past six years, I've created 3500 unique parts with hundreds of assemblies and thousands of drawings.

Dude, sounds like you're flipped out and I know how you feel. I've been there before. It's frustrating. I usually take a walk to cool off. I think you'll find the help at Muse very refreshing. You just have to call them during business hours. I don't know of a music hardware vendor that has 24/7 support.

You'll get updates from Muse and in a little while, you'll be up and running. Take a step back and think about it. I remember getting stuff for Xmas and not having any batteries to put in my toys! Everything was closed back then on Xmas. Today everything has to be done NOW. Now, now, now! LOL! Instant gratification. Sounds like you got your Receptor on Friday afternoon? Or Saturday? Lucky you! I'm still waiting for mine. See?

Don't under estimate those free plug-ins! There's a LOT of great stuff on that thing! You just got it and need to explorer. I can't wait to get mine. Yeah, the iLok thing blows but we're all stuck with it thanks to the pirates out there. The end user suffers and the pirates just hack the code so it jumps over that part.

Tell me what you're planning on doing with it. What do you play? What kind of music?

[CrownRoyal]

I just sent you a private message with info on how to contact me tonight. Hopefully that would take care of this pressing problem.

Wow! I hope people see this and take notice. If that isn't customer support, I don't know what is.

Let us know how things turn out, please.

[pianodano]

Dan,

Thank you again for your reply. re my use of the term "real business", your comment is exactly what I meant. That you have employees that work regular hours. Most small businesses that I am aware of work all hours and all the time.

Seems like I have stirred up a hornets nest. I am very sorry about that.

Fwiw, I am 53 years old. I began working with computers at the age of 20 in the Air Force. Have seem a lot come and go. Worked CPM, CCPM, SCO Zenix, Unix, DOS and crappy old Windows. I was a Novell SA for quite a few years. Now none of this means or qulifies me to really do or say anything accept state that without a doubt, in my mind anyway, it is not supposed to be this hard. Or basically, if someone that is acquainted with technology is having this much trouble; what about the person that is just gettibg into it?

CrownRoyal,

I hoped to use it primaraily in my studio to run EW libraries.

Yes, I did receive it saturday morning. This was hoped to be a very simple addition to my studio. A couple weeks back, I received a email from Sounds on Line regarding the bundle offer. I happened to be in Guitar Center later that day placing an order for something else. The salesperson I have been dealing with for several years had indicated to me in the past that he was very interested in obtaining a Muse Receptor. I asked him if he was aware of the SOL bundle. He went to the site and viewed it. The store manager overheard the conversation and walked over. I do spend a small fortune at GC and they know me fairly well. The manager stated that GC could get that. I asked him, are you sure ? you can get the exact same bundle ? He said yes. He asked me if I wanted one. I said yes I would , that I was planning to order it from SOL. He then called SOL and aked for the item number for the product and requested that it be shipped asap. I was again assured it was the bundle.

Well needless to say when I picked it up saturday, I was informed it did not have the Collosus samples installed. Me being the idiot I am I did not really see it as a real concern other than the fact that I knew it would take quite a while to install a 32GB library. And that's how it got to this point. I Don't know what went wrong, who if anyone is at fault, if it's a comedy of errors or what. I just know I have very little time to dedicate to problems of this nature.

I am sure that Muse Reseach is a very fine company and the Receptor is a great product. I would not have bought it if I suspected otherwise. I just need to get it working with the libraries I want to use on it and, as a vst running in Sonar VIA uniwire.



Regards,

Danny

[Ben [KVR]]

Danny,

I can't help you with the apparently incorrectly specified Receptor shipped to you, the support guys can do that when you contact them, but I can investigate the serial number problem.

I see you haven't yet sent a support email to support@plugorama.com / support@museresearch.com about this, if you could, or just PM me directly here, with the two numbers I can check to see why they are being rejected.

[pianodano]

I got it registered. Ben solved the problem. Now if I can dload the Collossus "helper installer".
I have not been sucessful in downloading it yet.

Thanks again Ben

Danny

[DanTimis]

Seems like I have stirred up a hornets nest. I am very sorry about that.

Not at all. Please feel free to express your opinion. If we disagree, we will just say so. We like a good debate.

Worked CPM, CCPM, SCO Zenix, Unix, DOS and crappy old Windows. I was a Novell SA for quite a few years. Now none of this means or qulifies me to really do or say anything accept state that without a doubt, in my mind anyway, it is not supposed to be this hard. Or basically, if someone that is acquainted with technology is having this much trouble; what about the person that is just gettibg into it?

I agree. It should not be that hard. I think that if you ordered through SOL, this should not have been a problem.

I Don't know what went wrong, who if anyone is at fault, if it's a comedy of errors or what. I just know I have very little time to dedicate to problems of this nature.

I don't want to point fingers without knowing all the facts, but it sounds like either someone was trying to get rid of an old Receptor they had in stock for a long time, or someone had no idea what they were doing.

We have not shipped receptors with version 1.0 for a very, very long time. AFAIK all Receptors with version 1.0 have a 40 GB hard drive. That is too small for Colossus. Most likely you got the wrong item.

I strongly suggest you call support. Over the phone it will be much easier to understand what happened and how to fix it.

[DanTimis]

I got it registered. Ben solved the problem. Now if I can dload the Collossus "helper installer".
I have not been sucessful in downloading it yet.

I think there is a very good chance you have an old Receptor with a 40 GB hard drive. I suggest you call support first. Don't waste your time upgrading a hard drive that would not work.

[pianodano]

Dan,

I am sorry but I was mistaken on the software version. It is for sure 1.3.2.

Thanks

Danny