Yesterday I purchased Auto Theory 4 but I am unable to use it as I get this error message "The code redemption limit has been reached. Please enter a different code."
I previously had version 3 and a Beta version 4, I have uninstalled both versions.
I have opened iLok and can't see any option to deactivate or anything similar so I can start again - it shows up in iLok but everything is greyed out.
I have got the latest version of iLok as well.
The problem seems to be my code that I was sent my my receipt of purchase.
It says my code has been redeemed already but it keeps asking for it when I start the software and then it gives the error message about code redemption.
I have tried emailing you at support@autotheory.net (mailto:support@autotheory.net) but the emails keep bouncing back.
I don't know how else to get help with this product.
Proof of purchase can be provided if needed.
Please advise,
Thanks