Hypocrite

[pdxindy]

I feel more confused than ever after reading this thread. Either keep version 1 and save the money, or update for 20 EUR. Considering what functions and features that are new in version 2 I would argue that 20 EUR for the update is more than fair. There is no free lunch

and everyone got all the wavetable stuff in 1.2 for no additional cost. U-he could have easily rolled 1.2 into v2 and charged 50 Euro

[zerocrossing]

I didn’t buy Hive 1, but if I don’t get Hive 2 for free, I’m going to tell everyone on the internet that Urs’s poop is extra stinky!

[Tappistry]

I don't understand the attitude that people have of companies owing them anything.

Any company, large or small, is making a business by selling people their products. They don't owe you anything for free, they aren't your friends. If you don't like how a company wants to do business with you, simply say "I don't care for your upgrade timelines and fees" and move on to some other company's competitive product. Just because it doesn't work for you doesn't mean it won't work for anyone else.

Now, if a company is actively ripping off users with bait and switch tactics, wildly variable pricing, etc., that's a whole different kind of discussion to have. But that's clearly not what's happening here. Hive has been around for what, 4+ years? A 20 Euro upgrade fee after that span of time is completely reasonable.

[Happy Frog]

u-he I mind you posted my e-mail. A gross violation of trust is breached. KVR Mod’s please address this issue with u-hell Your on a costumer Relations slippery slope with that disgusting display of disrespect.

[Happy Frog]

Please keep in mind I agree with all of you. I was about to get the upgrade as I was excited. Just Urs has been vocal in the past about fairness a bit much. So I was simple curious what’s up. Think as u chose that’s fine. I love Spire so much, I bought the reSpire for my Reason also. I don’t want something for nothing. I just saw this purchasing an upgrade as something the old Urs preached against. I bought upgrade from Dune1 to Dune 2 happily. And would have Hive.

[MirkoVanHauten]

u-he I mind you posted my e-mail. A gross violation of trust is breached.

Did I miss that part? All I see is a statement from the u-He support team
Btw there was a grace period where the upgrade was free. I think that and the only small upgrade fee for a completely redone plugin is fair enough.

[Forgotten]

u-he I mind you posted my e-mail. A gross violation of trust is breached. KVR Mod’s please address this issue with u-hell Your on a costumer Relations slippery slope with that disgusting display of disrespect.

Dude, seriously - you're not convincing anyone - just read the responses in this thread to see how little anyone agrees with you.

Just try calming down and putting all of this in context. Urs is not a monster my any stretch of the imagination, and I think there's very little you can do that will convince anyone otherwise.

[el-bo (formerly ebow)]

[elxsound]

Am I really reading this correctly that the OP is upset that he was told he has to pay for the upgrade and can’t receive it for free?

Am I also understanding that the OP was expecting to get it for free, because he’s been a loyal customer?

[Niowiad]

Am I really reading this correctly that the OP is upset that he was told he has to pay for the upgrade and can’t receive it for free?

Am I also understanding that the OP was expecting to get it for free, because he’s been a loyal customer?

All I got is... he was ok paying for the update at the beginning, then asked something to u-he support, and really didn't like the answer.
But I can't understand (having red the OP several times) what he asked in the first place, at all.

[mgw38]

u-hell

They do have the most devilish synths out there.

[bmrzycki]

All I got is... he was ok paying for the update at the beginning, then asked something to u-he support, and really didn't like the answer.
But I can't understand (having red the OP several times) what he asked in the first place, at all.

From reading (and re-reading) the first post along with Urs' redacted reply I have a feeling it went down something like this:

* OP saw Hive 2 was released and discovered it wasn't free since they've had Hive 1 for 4 years.
* OP also discovered recent purchases of Hive 1 upgraded for free.
* OP contacted support in the hopes of getting a free upgrade. Probably by mentioning how early adopters (like OP) made u-he what they are today by buying early.
* OP was told they still have to purchase the upgrade.
* OP felt cheated even though they've used Hive 1 for 4 years.
* OP got angry they didn't get something they wanted for free and came here to rant.

[e@rs]

Why ain't this stupid thread locked or better yet, deleted?

[Urs]

u-he I mind you posted my e-mail.

I did not post your email and I did not post any information that exceeds what you revealed yourself in our opening post.

Note that I did not post your emails. I will not post them without your consent.

How about you post them yourself? Right here?

[elxsound]

Why ain't this stupid thread locked or better yet, deleted?

It’s called great customer service. He’s giving the OP a chance.