Korg Wavestate and Opsix for Win/Mac

[danatkorg]

Once again I don't expect an answer. Just a simple acknowledgement here that the issues are being addressed.

He has already responded to some posts here so it's not a quantum leap in effort to address the performance issues brought up here.

Partial forum participation can be a worse look for a company than no participation at all.

So I'm left to consider the fact that if I do purchase another Korg plugin (I own 4 already) that there is a good chance that support will be spotty or non-existent.

If anyone remembers the patch recall bug in Wavestation and M1 they'll remember that fixes from Korg can be slow in coming.

But I'll still probably buy the plugin since I like it a lot but I'll do so with eyes wide open knowing that if I ever do need support Korg may not provide top level service.

Wow! A whole lot of writing has apparently happened since the last time I checked in.

A couple of relevant points:

Official Korg support is provided through *Korg Distributors* and, for plug-ins only, Korguser.net (https://support.korguser.net/hc/en-us). Korg doesn't provide official support through *any* third-party websites, including KVR. A list of Korg Distributors is available here: https://www.korg.com/us/corporate/distributors/

I'm the "Manager of Product Development" at Korg R&D. My job is to think up products (with help from the team), and then convince the company to make them, help the engineers to build them, help the sound designers to make sounds for them (and do some sound design and editing myself), write the manuals for them, and help the distributors to support and market them. So, I wear a lot of hats! At times like this, just after a product launch, I'm trying to keep an eye on at least some of the many corners of the net, answering questions as I can, and watching out for problems, helping support staff to respond to them and getting engineers to look at issues as required. While that may make it *look* as if my job is support, it's not. If I don't respond instantly to a thread, please don't take that as an affront; instead, please use the official support channels as above.

[danatkorg]

I see when you enter the product code it converts the demo into a full version but do I need to download any additional content for them? I thought maybe the demos came with less sounds, or are they the same as the full versions apart from the license?

The demo is the full install, including all of the sounds.

[BBFG#]

I've opened five separate support tickets for the same issue across two versions of the ARP2600 standalone crashing when trying to change to the ASIO driver. I've received one reply for each ticket telling me to reinstall it. When I reply back to them telling them it's done and the problem is still there, I get a reply a couple of days later saying they've closed the ticket and I'll have to open a new one. With exactly the same process. So they do respond, but have yet to fix it. Not wasting anymore time on it and will revisit it when the next update hits (if ever). So yes, support has been less than it could or should be for me.

And before anyone asks, the system it has the problem on is my Win10/XeonV3/28g. It runs fine on my Win7/XeonV1/68g. And all other Korg plugins in both systems run fine as well.

[Chrisk-K]

But yeah.. The presets on the Opsix didn't do anything for me either.
rsp

I wonder who programmed the Opsix presets. Even the FM E piano presets sound lifeless.

[Biome_Digital]

But yeah.. The presets on the Opsix didn't do anything for me either.
rsp

I wonder who programmed the Opsix presets. Even the FM E piano presets sound lifeless.

I'm waiting for a stable-version update. Then I'll get to work.

[kritikon]

I wonder who programmed the Opsix presets. Even the FM E piano presets sound lifeless.

Well, e-pianos are kinda lifeless. I guess they put in lots of those types of presets because it's FM and likely quite a few people want the traditional old FM e-piano kinda patches that were on DXs - which were all kinda lifeless - dunno why people nostalgia after them. Though Korg definitely did put in some velocity sensitive stuff on most of their e-pianos. But there are plenty of presets in Opsix that aren't lifeless and they tend to be new patches not classic ones. And you know for a fact that if Korg didn't put in loads of shitty bells, e-pianos, flat organs and boingy basses that people would whine like chihuahuas about it. Actually the boingy basses are good - I like those, always did. TBH they can't win - if they make a brand new FM synth people whine about it not being a classic FM synth. If they make a classic FM synth people whine about it not being different enough.

You don't have to delve that far under the hood to find how capable Opsix is of some seriously weird shit. And the Native one makes it even easier - only just d/l'ed it today and instantly delved deeper than I have yet with the hw one. Love the GUI.

[kritikon]

As for stable - yeah I get a big CPU hit around 25% or so (not a whizzbang laptop admittedly). Strangely the CPU doesn't work that hard when I actually play it - have to play 8 or more notes before I see CPU going up noticably. And on first start up the whole GUI and everything was very slow - but then it sped up after a short while almost like it needed warming up - most odd. Did they code in analogue warm-up in a digital plugin?

Anyway - lifeless, nah...start modulating the FM part of things like operator levels and feedback and it soon starts going a bit interesting. Then try out all the different operator types - love the filter FM and the FX operators. Wavefolding operators - OMG!

I haven't spent as much time as I wanted to yet on my hw Opsix, but strangely - the Native version will likely get me heavily into it. Then I can transfer weird patches i create on the native into the hw to actually enjoy playing and tweaking them. Best of both worlds - best $50 I spent recently (apart from the Wavestate Native and then Valhalla V Verb which I finally bought today). That's another thing - I like the Krg onboard FX but OMFG - putting some tinkly evolving Wavestate patches through some serious reverb takes it to another level.

[Biome_Digital]

As for stable - yeah I get a big CPU hit around 25% or so (not a whizzbang laptop admittedly). Strangely the CPU doesn't work that hard when I actually play it - have to play 8 or more notes before I see CPU going up noticably. And on first start up the whole GUI and everything was very slow - but then it sped up after a short while almost like it needed warming up - most odd. Did they code in analogue warm-up in a digital plugin?

Anyway - lifeless, nah...start modulating the FM part of things like operator levels and feedback and it soon starts going a bit interesting. Then try out all the different operator types - love the filter FM and the FX operators. Wavefolding operators - OMG!

I haven't spent as much time as I wanted to yet on my hw Opsix, but strangely - the Native version will likely get me heavily into it. Then I can transfer weird patches i create on the native into the hw to actually enjoy playing and tweaking them. Best of both worlds - best $50 I spent recently (apart from the Wavestate Native and then Valhalla V Verb which I finally bought today). That's another thing - I like the Krg onboard FX but OMFG - putting some tinkly evolving Wavestate patches through some serious reverb takes it to another level.

It's not the CPU that's a problem for me. It's the lag.

[aMUSEd]

I see when you enter the product code it converts the demo into a full version but do I need to download any additional content for them? I thought maybe the demos came with less sounds, or are they the same as the full versions apart from the license?

The demo is the full install, including all of the sounds.

Thanks Dan

btw if you are looking for things to develop an updated MDE-FX incorporating the FX in Wavestate and OPSix would be fantastic

[greententacle]

i wish there where more modulation sources/ destinations.

[Teksonik]

Once again I don't expect an answer. Just a simple acknowledgement here that the issues are being addressed.

He has already responded to some posts here so it's not a quantum leap in effort to address the performance issues brought up here.

Partial forum participation can be a worse look for a company than no participation at all.

So I'm left to consider the fact that if I do purchase another Korg plugin (I own 4 already) that there is a good chance that support will be spotty or non-existent.

If anyone remembers the patch recall bug in Wavestation and M1 they'll remember that fixes from Korg can be slow in coming.

But I'll still probably buy the plugin since I like it a lot but I'll do so with eyes wide open knowing that if I ever do need support Korg may not provide top level service.

Wow! A whole lot of writing has apparently happened since the last time I checked in.

A couple of relevant points:

Official Korg support is provided through *Korg Distributors* and, for plug-ins only, Korguser.net (https://support.korguser.net/hc/en-us). Korg doesn't provide official support through *any* third-party websites, including KVR. A list of Korg Distributors is available here: https://www.korg.com/us/corporate/distributors/

I'm the "Manager of Product Development" at Korg R&D. My job is to think up products (with help from the team), and then convince the company to make them, help the engineers to build them, help the sound designers to make sounds for them (and do some sound design and editing myself), write the manuals for them, and help the distributors to support and market them. So, I wear a lot of hats! At times like this, just after a product launch, I'm trying to keep an eye on at least some of the many corners of the net, answering questions as I can, and watching out for problems, helping support staff to respond to them and getting engineers to look at issues as required. While that may make it *look* as if my job is support, it's not. If I don't respond instantly to a thread, please don't take that as an affront; instead, please use the official support channels as above.

Yet.....

(At Gearspace)

Thanks for this report. We've now reproduced Logic's meter showing one core maxed out with no voices playing, on an M1 Max running native code.

(At Gearspace)

Thanks for reporting this! Our engineers have now reproduced it, and hopefully should have a fix soon. It appears to be a timing-related issue, so that explains why other users were not able to reproduce it.

All I was asking for here at KVR was something like this:

(At Gearspace)

This is absolutely a bug; thank you for pointing it out, and hopefully we'll be able to fix it soon. - Dan

But I guess that's too much to ask (you did respond to another issue made here after the reports by other users of performance issues). So apparently you don't consider KVR worthy of the same level of engagement as Gearsapce and that's fine. It's your choice and Korg's choice not to populate this forum with someone actually in the support department.

I've already used the "official support channels" and going on a week later no acknowledgement of the idle CPU issue let alone the promise of a fix or explanation as to why Wavestate uses so much CPU/Buffer when sitting idle.

But I'll still probably buy Wavestate to go along with the 4 other Korg plugins I own. However I'll do so knowing there is a very good chance I will receive slow, spotty, or non-existent support as I have in the past going back years.

So I'll wish you good day Dan and move on from this thread. To all the white knights who feel the need to defend Korg don't bother, I won't respond.

Lets' go make some music.....

[zvenx]

Or could just be he spends more time on gearspace for whatever reason. Here explicitly more or less responding in a few Korg related threads, there on all sorts of threads of interest to him.

24 posts here vs 804 there even though he joined here earlier.

rsp

[AnX]

While that may make it *look* as if my job is support, it's not. If I don't respond instantly to a thread, please don't take that as an affront; instead, please use the official support channels as above

Welcome to KvR

[Buckster]

Both sound very very good but didn't quite grab me enough to purchase.

Opsix is extremely good but when I revert to Bazille (I know not exactly FM) the latter just constantly amazes me

[beely]

I've already used the "official support channels" and going on a week later no acknowledgement of the idle CPU issue let alone the promise of a fix or explanation as to why Wavestate uses so much CPU/Buffer when sitting idle.

Thanks for making the same point a fourth time, for those who didn't get it the first three times.

Hopefully we can move on now to the important stuff - getting the issues fixed, so we can play with the instruments...